Scanner operation problems ...................................................................................................16
Scanner will not turn on .....................................................................................................17
Scanner does not scan right away ....................................................................................17
Buttons appear not to work ................................................................................................17
Issues with scanning documents or text (OCR) ................................................................18
Scanned image is fuzzy .....................................................................................................18
Scanner is scanning items very slowly ..............................................................................18
Scanner glass needs to be cleaned ..................................................................................18
Slides, negatives, and TMA issues ..........................................................................................19
The image cannot be enlarged ..........................................................................................19
Incorrect colors print, or the image is too light or dark .......................................................19
Dots or streaks appear in the scanned image ...................................................................19
The scanned images are dark ...........................................................................................19
The TMA does not work at all ............................................................................................19
No light or only dim light is visible in the TMA after selecting slides or negatives in the
Scan dialog box .................................................................................................................20
Scanner installation troubleshooting ........................................................................................20
Uninstall and reinstall the software ....................................................................................20
Check the cables ...............................................................................................................21
4 Regulatory information and product specifications
Scanner specifications .............................................................................................................22
Transparent materials adapter (TMA) specifications ...............................................................23
Environmental specifications ...................................................................................................23
Recycle and restricted material information ............................................................................23
Recycling ...........................................................................................................................23
Product restricted material .................................................................................................23
Disposal of Waste Equipment by Users in Private Households in the European Union .........24
5 Product support
Accessibility .............................................................................................................................25
HP Scanjet Web site ................................................................................................................25
Getting assistance ...................................................................................................................26
Index..............................................................................................................................................29
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