Reset the scanner
The scanner may need to be reset under the following conditions:
●
If an error message similar to Scanner initialization failed displays when trying to use the scanner.
●
If a Scanner not found error message displays when trying to use the scanner and turning the power off
for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
1. Close the HP Scan Software and HP Scanner Tools Utility, if they are open.
2. Press the Power button to turn off the scanner, and then disconnect the power supply from the scanner.
3. Wait 30 seconds.
4. Reconnect the power supply, and then press the Power button to turn on the scanner.
42 Chapter 4 Solve problems ENWW
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