Replace parts ....................................................................................................................................................... 31
Replace the separation rollers and cover ......................................................................................... 31
Replace the pick up roller module ..................................................................................................... 33
Order maintenance and scanning supplies ......................................................................................................... 34
4 Solve problems ............................................................................................................................................ 35
Basic troubleshooting tips ................................................................................................................................... 36
Test the scanner .................................................................................................................................................. 37
Reset the scanner ................................................................................................................................................ 38
Scanner installation troubleshooting ................................................................................................................. 39
Check the cables ................................................................................................................................ 39
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ....................................... 39
Power issues ........................................................................................................................................................ 40
Check that the scanner has power .................................................................................................... 40
Scanner will not turn on .................................................................................................................... 40
Scanner keeps turning o ................................................................................................................. 40
Paper jams ........................................................................................................................................................... 42
Clear jams from the scanner paper path .......................................................................................... 42
An item loaded in the scanner jams repeatedly ............................................................................... 43
Paper feed issues ................................................................................................................................................. 44
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................................... 44
Paper does not feed from the scanner ............................................................................................. 44
Originals are curling up in the scanner output tray. ......................................................................... 44
Image quality problems ....................................................................................................................................... 45
Scanned images are not straight ...................................................................................................... 45
The scanned images have streaks or scratches ............................................................................... 45
Scanned image is fuzzy ..................................................................................................................... 45
The scan is completely black or completely white ........................................................................... 45
The bottom of the scanned image is cut o ..................................................................................... 45
Scanner operation problems ............................................................................................................................... 46
Connection issues .............................................................................................................................. 46
Check the USB connection .............................................................................................. 46
Buttons are not working properly ..................................................................................................... 46
Scanner buttons are not working correctly .................................................................... 46
The LCD is having display issues or scanner buttons are not working as expected ........................ 47
Scanning performance issues ........................................................................................................... 47
Scanner does not scan right away .................................................................................. 47
Scanner scans only one side of a two-sided page ......................................................... 47
Scanned pages are missing at the scan destination ...................................................... 47
Scanned pages are out of order at the scan destination ............................................... 47
Scan les are too large ................................................................................................... 47
ENWW v
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