Troubleshooting
Software is functioning abnormally
If the software becomes unresponsive or responds abnormally:
■ Restart the computer by clicking Start, clicking the arrow
next to the Lock button, and then clicking Restart.
If you cannot restart the computer using this procedure, refer
to the next section, “The computer is turned on but not
responding.”
■ Run a virus scan. For information about using the antivirus
resources on the computer, refer to “Protect the computer
from viruses” in Chapter 2, “Next steps.”
The computer is turned on but not
responding
If the computer is turned on, but not responding to software or
keyboard commands, turn off the computer by using the standard
shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system, by
clicking Start, clicking the arrow next to the Lock button,
and then clicking Shut Down.
If you are unable to shut down the computer with this procedure,
try the following emergency procedures in the sequence
provided:
Ä
CAUTION: Emergency shutdown procedures result in the loss of
unsaved information.
■ Press ctrl+alt+delete. Then, in the lower-right corner of the
screen, click the Power button.
3–4 Getting Started
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