Problems
Support and Information Services 1 of 1
You can learn more about HP service and support from
the HP Support web site.
Collecting Information Before Contacting Support
Take a piece of paper and note down some of the
information mentioned below. This will help HP support
deal with your problem quickly and efficiently:
PC Description
Model number See label on the right side of your
PC (when in horizontal position)
Serial number See label on the right side of your
PC (when in horizontal position)
RAM
• Number of
megabytes
installed
• The amount of RAM is displayed
on the Summary Screen,
accessed by pressing Esc during
start-up.
Question or Problem
Write down a brief description of the problem
Frequency How often has the problem
occurred?
Run OK? How long has the PC been running
normally?
Recent changes to
the PC
Have there been any recent changes
made to the PC?
Hardware Configuration
Which BIOS version
is used?
The BIOS version is displayed on the
Summary Screen, accessed by
pressing Esc during start-up.
Any BIOS parameter
changes?
Did the problem occur after changes
were made to the BIOS using the
Setup program?
Operating System
Are you using the
original operating
system software that
came preloaded on
your PC?
What is the operating system
version?
If no, what is the
operating system
version?
Select Settings ➪ Control Panel from
the Start menu, then click on the
System icon. The operating system
version is displayed under System.
Any operating
system-generated
error messages
Please note down exact text of error
message.
Any errors during
boot (Power-On Self
Test). This test
checks all installed
components.
Any POST errors will be displayed on
your monitor screen or signalled by
beep codes. If you hear any beep
codes, you should count them.
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