HP Workstation x4000 - Page 10

10
Contents
Power LED is Flashing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Hard Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Hard Disk Drive Activity LED Doesn’t Work . . . . . . . . . . . . . . . . . . 209
CD-ROM, DVD or CD-RW Drive Doesn’t Work. . . . . . . . . . . . . . . . . 209
CD-RW Won’t Allow Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
DVD Drive Doesn’t Play DVD Video . . . . . . . . . . . . . . . . . . . . . . . . . 210
You Forgot Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Understanding the Diag LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Setting and Removing System Passwords . . . . . . . . . . . . . . . . . . . . . . 224
Setting Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Removing Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Using e-Diag Tools for Hardware Problems . . . . . . . . . . . . . . . . . . . . . 225
Starting e-Diag Tools from the Hard Drive’s Utility Partition
(Recommended Method)225
Starting e-Diag Tools from the HP Workstation Recovery CD-ROM 226
Recovering or Reconfiguring Windows 2000 or Windows NT . . . . . . . 227
Preparing to Recover Windows NT or Windows 2000. . . . . . . . . . . . 228
Performing a Full Recovery of Windows NT or Windows 2000 . . . . 229
12. Contacting Support
Online Support for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Documentation Set Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Hewlett-Packard Support and Information Services. . . . . . . . . . . . . . 234
Collecting Information Before Contacting HP Support . . . . . . . . . . 234
HP Customer Care Center Phone Numbers. . . . . . . . . . . . . . . . . . . . . 237