Problem Cause Solution
Drive not found (identified).
Improper cable
connection
On workstations with discreet data and power
cables, ensure that the data and power cables
are securely connected to the hard drive. (See
the Hard drive section of this guide for
connection details.)
Improperly seated hard
drive
On systems with blind-mate drive connections,
check for connector damage on the drive and
in the chassis.
Reseat the hard drive and its carrier in the
chassis to ensure a proper connection. (See
the Hard drive section of this guide for
connection details.)
The system might not
have automatically
recognized a newly
installed device.
1. Run the Computer Setup (F10) Utility.
2. If the system does not recognize the new
device, verify that the device is listed in the
Computer Setup (F10) Utility.
If it is listed, the probable cause is a driver
problem. If it is not listed, the probable
cause is a hardware problem.
3. If this drive is newly installed, enter Setup
and try adding a POST delay under
Advanced>Power-On.
Drive responds slowly
immediately after power-
up.
Run the Computer Setup (F10) utility, and
increase the POST Delay in Advanced>Power-
On Options.
Nonsystem disk or NTLDR
missing message.
System is trying to start
from a nonbootable
diskette.
Remove the diskette from the drive.
System is trying to start
from a damaged hard
drive.
1. Insert a bootable diskette into the drive and
restart the workstation.
2. If the hard drive is still inaccessible and
MBR Security is enabled, try restoring the
previously saved MBR image by entering
Setup and selecting Security>Restore
Master Boot Record.
System files missing or
not properly installed.
1. Insert a bootable system diskette and
restart.
2. Verify that the hard drive is partitioned and
formatted.
3. Install the system files for the appropriate
operating system, if necessary.
Hard drive boot disabled
in Computer Setup.
Run the Computer Setup (F10) Utility and
enable the hard drive entry in the Storage>Boot
Order list.
Workstation will not start. Hard drive is damaged. Replace the hard drive.
Table 11-4 Hard drive problems (continued)
72 Chapter 11 Diagnostics and troubleshooting ENWW
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