HTC APX325CKT - Reset Device (Factory Data Reset); Factory Data Reset Procedure; Hard Reset; Hard Reset Procedure

 All of the customer’s personal information will be lost.
 The phone will power down and reset itself, then turn back on automatically.
9. On Welcome screen, tap Start.
 On Hands Free Activation screen, the phone will contact the network and
automatically provision/activate.
10. When Congratulations! Device has been activated appears, tap OK.
 On Checking for PRL update screen, the phone will check for and update the PRL.
11. On The PRL has been upgraded screen, tap OK.
12. Customer will follow a series of on screen prompts to link their Google account to the phone
and complete set up.
 See Programming – HTC EVO 4G LTE for step-by-step instructions.
13. On the Home screen, tell customer how to import contacts back onto phone.
Back to Top
Reset Device (Factory Data
Reset)
Remember: This will erase all saved data on the phone.
 No reset should be completed on a device that is not in a Sprint Coverage Area.
1. Tell customer how to backup contacts prior to reset.
2. Warn customer that any data they have saved on the phone will be lost.
3. Tap Home > Apps icon (located in Favorites tray) > Settings.
4. Scroll up and tap Storage.
5. Scroll up and tap Factory Data Reset
6. Tap Erase all Data.
 The phone will power down and reset itself, then turn back on automatically.
7. On the Welcome screen, tap Start.
 On Hands Free Activation screen, the phone will contact the network and
automatically provision/activate.
8. When Congratulations! Device has been activated appears, tap OK.
 On Checking for PRL update screen, the phone will check for and update the PRL.
9. On The PRL has been upgraded screen, tap OK.
10. Customer will follow a series of on screen prompts to link their Google account to the phone
and complete set up.
 See Programming – HTC EVO 4G LTE for step-by-step instructions.
11. On the Home screen, tell customer how to import contacts back onto phone.
Back to Top
Hard Reset
 Remember: This will erase all saved data on the phone.
 No reset should be completed on a device that is not in a Sprint Coverage Area.
1. Tell customer how to backup contacts prior to reset.
2. Warn customer that any data they have saved on the phone will be lost.