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HTC APX325CKT User Manual

HTC APX325CKT
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Solution Matrix HTC EVO 4G LTE (APX325CKT)
Basic troubleshooting and usage instructions for the HTC EVO 4G LTE (APX325CKT)
Details
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The HTC EVO 4G LTE(APX325CKT) features the Android 4.0 (Ice Cream Sandwich) Operating System
Voice Network: Nationwide Sprint Network
Data Network Speed: Sprint 3G (EVDO Rev A) and Sprint LTE
4G Network
Network Technology: CDMA 800 and CDMA 1900 MHz, LTE
Operating System: Android 4.0 (Ice Cream Sandwich)
Programming Instructions
Fact Sheet
Get Started Guide
User Guide - Android 4.0 Ice Cream Sandwich
Known Issues
Virtual Phone
Menu Matrix
Current Software/PRL Version
o Note: If customer does not have a data plan or does
have a cancelled NAI, refer them to an authorized
Repair center for upgrade.
Accessories
Device / Features
Applications
Social Media and Networking
Device Troubleshooting
Software Troubleshooting
Bluetooth Troubleshooting
Device / Features
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HTC APX325CKT Specifications

General IconGeneral
BrandHTC
ModelAPX325CKT
CategoryCell Phone
LanguageEnglish

Summary

Device / Features

Device / Features

Details the phone's hardware and software features.

Applications

Covers pre-installed and downloadable applications.

Social Media and Networking

Instructions for social media and network connectivity.

Device Troubleshooting

Troubleshooting steps for hardware issues.

Software Troubleshooting

Troubleshooting steps for software-related problems.

Bluetooth Troubleshooting

Steps to resolve Bluetooth connectivity issues.

Back-Up Contacts / Content

Sync Backup and Restore Contacts for Phones (CDMA)

Sync contacts using CDMA backup and restore.

Basic and Advanced Features

Working with apps

Managing and using applications on the device.

Battery

Extend Battery Life

Tips and methods to prolong battery life.

Bluetooth

Connect a Bluetooth Headset or Car Kit

Pairing the phone with Bluetooth accessories.

Send/Receive Information Using Bluetooth

Sharing data via Bluetooth.

Camera

Contacts

Getting Contacts Into Your Phone

Methods to import contacts onto the device.

Data Connections

Turn the Data Connection On or Off

Managing mobile data connectivity.

Display Settings

GPS/Location Settings

Location setting

Configuring location services.

Wi-Fi and Connectivity

Virtual Private Networks (VPN)

Setting up and using VPN connections.

Use Your Device as a Modem

Using the phone as a mobile hotspot.

Sprint Hotspot

Activating and managing the Sprint hotspot feature.

HTC Sense Input Keyboard

Memory and Storage

Near Field Communications (NFC)

Updates

Update Your Phone Firmware

Process for updating the device's firmware.

Update the Operating System

Steps to update the phone's OS.

Update Your PRL

Updating the PRL (Preferred Roaming List).

Software / PRL

Applications

Allow Installation of Third-Party Programs

Enabling installation from unknown sources.

Google Play

Accessing and using the Google Play Store.

Google Search

Browser

E-mail

Add a POP3 or IMAP Email Account

Setting up email accounts.

Add an Exchange ActiveSync Account

Configuring Exchange email.

Work with Exchange ActiveSync Email

Managing Exchange ActiveSync emails.

Gmail

Create a Google Account

Setting up a new Google account.

Add Gmail accounts

Adding existing Gmail accounts.

Voice

Voice Mail

Set Up Visual Voicemail

Configuring visual voicemail service.

Voice Search

Security

Use Face Unlock

Unlocking the device using facial recognition.

Use a Screen Unlock Pattern

Setting up a pattern for screen unlock.

Use a Screen Unlock PIN

Setting up a PIN for screen unlock.

Use a Screen Unlock Password

Setting up a password for screen unlock.

Encrypt Data on Your Phone

Securing device data through encryption.

Social Media and Networking

Google

Accessing various Google services and apps.

Device Troubleshooting

Android OS Troubleshooting

Troubleshooting issues related to the Android operating system.

Reset Unlock Pattern

Steps to reset a forgotten screen unlock pattern.

SCRTN (##72786#)

Procedure for the SCRTN network reset.

View Software Version on Phone

Checking the current software version.

Hard Reset

Performing a factory reset on the device.

Ringer / Vibrate / Speaker - Not Working

Troubleshooting audio output issues.

Update Data Profile

Updating the device's data profile.

RTN (##786#)

Procedure for the RTN network reset.

Update Phone Software

Instructions for updating device software.

View/Update PRL Version on Phone

Checking and updating the PRL version.

Soft Reset

Performing a soft reset to clear active programs.

Software Troubleshooting

67 / 1012 Data Error

Troubleshooting specific data errors.

Error 16 Troubleshooting

Resolving specific error code 16 issues.

Error 16

Troubleshooting specific error code 16.

Bluetooth Troubleshooting

Bluetooth Pairing

Steps for pairing Bluetooth devices.

Android OS Troubleshooting

Device Battery Life Issues

Troubleshooting battery drain problems.

Device Charging Port Issues

Troubleshooting issues with the charging port.

Device Freezing or Locking Up

Resolving device unresponsiveness.

Device Powercycling Issues

Troubleshooting unexpected device restarts.

Device Reset or Power Down

Procedures for resetting or powering down the device.

Touchscreen Issues

Troubleshooting unresponsive touchscreen.

Ringer/Vibrate/Speaker Not Working

Troubleshooting Audio Output

Steps to resolve no sound or vibration.

View Software Version on Phone

Check Software Version

Steps to view the current software version.

Update Phone Software

Update Device Software

Procedure to install the latest phone software.

View/Update PRL Version on Phone

View PRL Version

Steps to view the current PRL version.

Update PRL

Update PRL Version

Process to update the PRL on the phone.

Update Data Profile

Update Device Profile

Steps to update the phone's data profile.

SCRTN (##72786#)

Perform SCRTN Reset

Steps to perform the SCRTN reset procedure.

SCRTN Procedure

Enter MSL Code

Inputting the Master Subsidy Lock code.

SCRTN Reset Process

Initiate Reset

Starting the reset process from the SCRTN screen.

EPST Message Confirmation

Confirm EPST Reset

Confirming the EPST reset action.

Factory Default Reset

Confirm Factory Defaults

Confirming the reset to factory defaults.

Hands Free Activation

Initiate Activation

The phone attempts hands-free activation.

Activation and PRL Update

Device Activation Confirmation

Confirmation of successful device activation.

PRL Update Check

Phone checks for and updates the PRL.

PRL Upgrade Complete

Notification that the PRL upgrade is finished.

RTN (##786#)

RTN Reset Procedure

Steps to perform a network reset using RTN.

Reset Device (Factory Data Reset)

Factory Data Reset Procedure

Steps to perform a factory data reset.

Hard Reset

Hard Reset Procedure

Steps to perform a hard reset.

Soft Reset

Perform Soft Reset

Steps to clear active programs and restart the device.

Reset Unlock Pattern

Forgot Pattern Reset

Steps to reset a forgotten unlock pattern using Google account.

Error 67/1012 (Restore Data Profile)

Restore Data Profile

Steps to restore the data profile.

Turn Bluetooth Technology On or Off

Manage Bluetooth Power

Steps to turn Bluetooth on or off.

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