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Important Customer Information
Important Customer Information
But please note that your wireless device may not work with
another wireless network, or the other wireless carrier may not
accept your wireless device on its network. If you activate a 4G
LTE wireless device for Prepaid Service, it cannot be used with
any other service until it is first activated on Prepaid Service
and the first monthly payment is made.
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you
can’t get Service if your device isn’t in range of a transmission
signal. And please be aware that even within your Coverage
Area, many things can affect the availability and quality of
your Service, including network capacity, your device, terrain,
buildings, foliage and weather.
How Can I Prevent Unintended Charges on My Bill?
You agree to pay all access, usage and other charges that you
or any other user of your wireless device incurred. If multiple
wireless devices are associated with your account, you agree
to pay all charges incurred by users of those wireless devices.
Many services and applications are accessible on or through
wireless devices, including purchases of games, movies, music
and other content. Some of these services are provided by
Verizon Wireless. Others are provided by third parties that may
offer the option to bill the charges to your Verizon Wireless
bill or other methods of payment. Charges may be one-time
or recurring. The amount and frequency of the charges will be
disclosed to you or the person using your device or a device
associated with your account at the time a purchase is made.
If the purchaser chooses to have the charges billed to your
account, such charges will become part of the amount due for
that billing cycle. Verizon Wireless offers tools to block or
restrict these services, and to block all billing for third-party
services on your Verizon Wireless bill, at verizonwireless.com/
myverizon.
Government Taxes, Fees and Surcharges
You must pay all taxes, fees and surcharges set by federal, state
and local governments. Please note that we may not always be
able to notify you in advance of changes to these charges.
What Are Roaming Charges?
You’re “roaming” whenever your wireless device uses a
transmission site outside your Coverage Area, or uses another
company’s wireless network. Sometimes roaming happens even
when you’re within your Coverage Area. There may be higher
rates and extra charges (including charges for long distance,
tolls or calls that don’t connect) for roaming calls, depending on
your Plan.
How Does Verizon Wireless Calculate My Charges?
For charges based on the amount of time used or data sent
or received, we’ll round up any fraction to the next full minute
or depending on how you’re billed for data usage the next full
megabyte or gigabyte. For outgoing calls, usage time starts
when you first press Send or the call connects to a network, and
for incoming calls, it starts when the call connects to a network
(which may be before it rings). Usage time may end several
seconds after you press End or after the call disconnects. For
calls made on our network, we charge only for calls that are
answered, including by machines.
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