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Important Customer Information
Important Customer Information
How and When Can I Dispute Charges?
If you’re a Prepaid Customer, you can dispute a charge within
180 days of the date the disputed charge was incurred. YOU
MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR
ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT
IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN
ARBITRATION OR SMALL CLAIM CASE REGARDING SUCH
DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER
SERVICE ADDRESS ON YOUR BILL, OR SEND US A
COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT
VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD
MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING
OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL
HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH
SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL
CLAIMS CASE REGARDING ANY SUCH DISPUTE.
What Are My Rights for Dropped Calls or Interrupted
Service?
If you drop a call in your Coverage Area, redial. If it’s answered
within 5 minutes, call us within 45 days, and we’ll give you a
1-minute airtime credit. Please be aware that these are your
only rights for dropped calls or interrupted Service.
About My Payments
If you’re a Prepaid customer, you may replenish your balance
at any time before the expiration date by providing us with
another payment. Your balance may not exceed $1,000 and you
may be prevented from replenishing if your balance reaches
$1,000. We will suspend service when your account reaches the
expiration date and any unused balance will be forfeited.
We may charge you up to $25 for any returned check.
What If My Wireless Device Gets Lost or Stolen?
We’re here to help. It’s important that you notify us right away,
so we can suspend your Service to keep someone else from
using it.
What Are Verizon Wireless’ Rights to Limit or End
Service or End This Agreement?
We can, without notice, limit, suspend or end your Service or
any agreement with you for any good cause, including, but not
limited to: (1) if you: (a) breach this agreement; (b) resell your
Service; (c) use your Service for any illegal purpose, including
use that violates trade and economic sanctions and prohibitions
promulgated by any U.S. governmental agency; (d) install,
deploy or use any regeneration equipment or similar mechanism
(for example, a repeater) to originate, amplify, enhance,
retransmit or regenerate an RF signal without our permission;
(e) steal from or lie to us; or, if you are a Postpay customer, (f)
pay late more than once in any 12 months; (g) incur charges
larger than a required deposit or billing limit, or materially in
excess of your monthly access charges (even if we haven’t
yet billed the charges); (h) provide credit information we can’t
verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any
user of your device or any account manager on your account: (a)
threaten, harass, or use vulgar and/or inappropriate language
toward our representatives; (b) interfere with our operations;
(c) “spam,” or engage in other abusive messaging or calling; (d)
modify your device from its manufacturer’s specifications; or
(e) use your Service in a way that negatively affects our network
or other customers. We can also temporarily limit your Service
for any operational or governmental reason.
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