Huawei Mate 20 User Manual (English)

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Mobile connection intermittently cuts out

1. Contact your carrier to confirm your SIM card functions. If the SIM card does not

support 2G or 3G calling, your phone may periodically search for the 2G/3G network,

leading to disconnection of the 4G mobile network. It is recommended that you use a

regular SIM card that supports calling functions.

2. If the SIM card supports 2G and 3G calling, check to see if another phone using a SIM

card provided by the same carrier is experiencing the same issue. If not, the Internet

connection may be unstable. Try using the phone in an area with a more stable network

signal.

3. If the issue persists, reset the APN. Swipe down from the status bar to open the

notification panel, touch and hold Mobile data to enter the Mobile data settings screen,

touch Access Point Names, then touch the three-dot menu in the upper right corner, and

select Reset to default.

4. If the issue still persists, open Settings and search for Reset network settings. Then reset

the network settings of your phone. (Note: This will delete all your Wi-Fi and Bluetooth

connection records.)

If the issue persists, back up your data and take your phone and proof of purchase to an

authorized Huawei Customer Service Center for assistance.

Connect to Wi-Fi

By connecting your device to a Wi-Fi network, you can effectively save mobile data.

To avoid potential security risks (such as unauthorized access to your personal data and financial

information), please exercise caution when connecting to a public Wi-Fi network.

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Do you have a question about the Huawei Mate 20 and is the answer not in the manual?

Huawei Mate 20 Specifications

General

Screen shape	Flat
Pixel density	381 ppi
Display diagonal	6.53 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	2244 x 1020 pixels
Native aspect ratio	18.7:9
Display number of colors	16.78 million colors
FM radio	-
Audio formats supported	3GP, AAC, AMR, MIDI, MP3, MP4, OGG, WAV
Video formats supported	3GP, MP4
Processor family	Hi-Silicon
Coprocessor cores	4
Processor frequency	2.6 GHz
Coprocessor frequency	1.8 GHz
Processor lithography	7 nm
Processor architecture	ARM Cortex-A76
Themes	Wallpapers
Personalization	Icons, Menu, Shortcuts
Personal info management (PIM)	Alarm clock, Calculator, Calendar
Platform	Android
Google applications	Gmail, Google Chrome, YouTube
Operating system installed	Android 9.0
RAM capacity	- GB
Compatible memory cards	Nano Memory (NM)
Maximum memory card size	256 GB
Flash type	LED
Optical zoom	2 x
Rear camera type	Triple camera
Front camera type	Single camera
Video recording modes	720p, 1080p, 2160p
Rear camera aperture number	1.8
Front camera aperture number	2
Rear camera resolution (numeric)	12 MP
Front camera resolution (numeric)	24 MP
Third rear camera aperture number	2.4
Second rear camera aperture number	2.2
Third rear camera resolution (numeric)	8 MP
Second rear camera resolution (numeric)	16 MP
Talk time (2G)	38 h
Talk time (3G)	31 h
Battery capacity	4000 mAh
Standby time (2G)	629 h
Standby time (3G)	632 h
Standby time (4G)	560 h
4G standard	LTE
2G standards	GSM
3G standards	TD-SCDMA, WCDMA
SIM card type	NanoSIM
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	5.0
Bluetooth profiles	APT-X
SIM card capability	Dual SIM
2G bands (primary SIM)	850, 900, 1800, 1900 MHz
Mobile network generation	4G
Cables included	USB Type-C
Form factor	Bar
Product color	Black
Specific absorption rate (SAR) value (EU)	0.44 W/kg
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Subscription type	No subscription
USB version	3.2 Gen 1 (3.1 Gen 1)