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BEFORE YOU CALL SUPPORT:
1. What is the model and date code?
2. When was the product purchased?
3. Has the product ever worked for a time or has never worked at all since purchase?
• Yes, When did the product last operate correctly?
• No, were the battery wires connected?
4. How long was the battery charged?
5. Is the charger plugged into the unit when you try to operate the product?
• (The unit will not operate with charger plugged in)
6. Do any lights or sounds come on when you power the product on?
• Yes, Does the lights and sounds go away when you press the drive switch?
7. When you press the drive switch, does an electric motor start?
• Yes, Did you check that the correct drive wheel was installed?
• Yes, Does the insert in the gearbox rotate?
Troubleshooting Guide - continued
Troubleshooting
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