IBM 520 - Page 8

Chapter 8. Getting Help, Service, and Information ...... 359
Before You Call for Service ..................... 359
Using the HelpWare Support Family ............... 360
Using Electronic Support Services ................ 360
Getting Information by Fax .................... 361
Getting Help by Telephone .................... 361
Getting Help Around the World ................ 362
Purchasing Additional HelpWare Services ............ 363
Using the World Wide Web ................... 363
Enhanced PC Support Line .................... 363
900-Number Operating System and Hardware Support Line 364
Network and Server Support Line ............... 364
Ordering Support Line Services ................. 365
Warranty and Repair Services .................. 365
Obtaining IBM Operating System Updates ............ 366
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . . . 367
Appendix A. Server Records . . . . . . . . . . . . . . . . . . . . 369
Recording the Server Serial Number ................ 369
Installed Device Records ....................... 370
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . . 379
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
viii PC Server 520 User's Handbook for PCI/EISA