Importantinformation
Yoursystemboard,whichcontainsanIBMembeddedsecuritysubsystem,has
beenreplacedduringservicingofyourcomputer.Ifyouhavedoneallofthe
following,youwillnotbeabletologon:
vDownloadedandinstalledIBMClientSecuritySoftwareversion5.x orearlier
vEnabledtheIBMUserVerificationManager(UVM)securelogoninterface
vHad your systemboard replacedduringservicingofyour computer
Restoringyourencryptionkeys
TorestoreyoursecuritykeysandregainaccesstoyourIBMembeddedsecurity
subsystem,followthedirectionsonthehttp://www.pc.ibm.com/qtechinfo/MIGR-
46112.htmlWebsite.
Ifyourcomputerrequiresasecuritykeyrestoration,youwillnotbeableto
downloadtheutilityfromtheInternetusingtheservicedcomputer.Youmustuse
anothercomputertodownloadtherequiredutility.
Telephonetechnicalsupport
IfyoucannotuseanothercomputerorcannotaccesstheWebsitetodownloadthe
utility,calltheIBMHelpCenter
®
forfurtherassistance.AnIBMservice
representativewillguideyouthroughamanualrecoveryofyoursystem.Provide
referencecodeMIGR-46303 whenyoucontactaservicerepresentative.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries and regions Go to http://www.ibm.com/pc/support/, and
click Support Phone List.
To Next Page
Loading...
Need help?
General
