Commercial online services, such as America Online (AOL), contain
information about IBM products. (For AOL, use the “Go to” keyword IBM
Connect.)
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax marketing and technical information on
many topics, including hardware, operating systems, and local area
networks (LANs). You can call the IBM Automated Fax System 24 hours a
day, 7 days a week. Follow the recorded instructions, and the requested
information will be sent to your fax machine.
To access the IBM Automated Fax System, do the following:
In the U.S., call 1-800-426-3395.
In Canada, call 1-800-465-3299.
Getting help online
Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many
problems can be remotely diagnosed and corrected quickly and easily. In
addition to a modem, a remote-access application program is required. This
service is not available for servers. There might be a charge for this service,
depending on the request.
For more information about configuring your PC for Online Housecall:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting help by telephone
During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter. Expert technical-support representatives
are available to assist you with questions you might have on the following:
Setting up your computer and IBM monitor
Installing and setting up IBM options purchased from IBM or an IBM
reseller
30-day, preinstalled-operating-system support
Arranging for service (on-site or carry-in)
Arranging for overnight shipment of customer-replaceable parts
Chapter 8. Getting help, service, and information 119
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