IBM System Storage TS3100 and TS3200 Tape Libraries 10
Warranty period and warranty service
Every TS3100 and TS3200 is covered by the following warranty:
System three-year, customer-replaceable unit (CRU) service in most countriesz
Optional IBM features initially installed in an IBM system carry the same warranty and warranty service
support category as the system. If installed after the initial system installation, they carry the balance of
the system warranty or the optional feature warranty, whichever is greater.
Customer-replaceable unit (CRU) service
IBM provides replacement CRUs for you to install. CRU information and replacement instructions are
included with your machine and are available from IBM upon your request.
Table 6 lists the various warranty options for the TS3100 and TS3200 tape libraries.
Table 6. Warranties and maintenance
IBM ServicePac® TS3100 L2U TS3200 L4U
Warranty and maintenance option
3 Year Onsite Repair 24x7 4 Hour Response 42V1346 42V1541
3 Year Onsite Repair 9x5 Next Business Day 42V1345 42V1540
5 Year Onsite Repair 24x7 4 Hour Response 42V1347 42V1542
Maintenance agreement
1 Year Onsite Repair 24x7 4 Hour Response 42V1349 42V1544
1 Year Onsite Repair 9x5 Next Business Day 42V1348 42V1543
2 Year Onsite Repair 24x7 4 Hour Response 42V1351 42V1546
2 Year Onsite Repair 9x5 Next Business Day 42V1350 42V1545
Remote technical support
RTS for Tape Devices- 1yr 91Y8855 91Y8855
RTS for Tape Devices- 3yr 91Y8856 91Y8856
Note: Each ServicePac is country-specific and is valid only when purchased and registered in the country
in which IBM service will be provided. Refer to the IBM ServicePac Worldwide Product Matrix at the
following location for a complete list of the ServicePac part numbers specific to your country:
https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
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