IBM Europe, Middle East, and Africa
Hardware Announcement ZG09-0272
IBM is a registered trademark of International Business Machines Corporation
20
IBM may release changes to the Machine Code. IBM plans to make the Machine
Code changes available for download from the IBM System X technical support Web
site
http://www-304.ibm.com/systems/support/
If the machine does not function as warranted and your problem can be resolved
through your application of downloadable Machine Code, you are responsible for
downloading and installing these designated Machine Code changes as IBM specifies.
If you would prefer, you may request IBM to install downloadable Machine Code
changes; however, you may be charged for that service.
Prices
For all local charges, contact your IBM representative.
ServicePac for warranty and maintenance options
ServicePac® service upgrades
The announced products are also eligible for ServicePac warranty upgrades.
ServicePacs provide a higher level of service than that provided under the base IBM
Machine Warranty.
ServicePacs can be purchased from your IBM Business Partner and are specific to
the machines/products listed.
4190
ServicePac
Offering PC No Ordering Part Number
3yr On-site Repair PC850 e-ServicePac - 51J8865
8
9hr x 5 days NBD Resp Target
3yr On-site Repair PC851 e-ServicePac - 51J8866
8
9hr x 5 days 4hr Resp Target
3yr On-site Repair PC852 e-ServicePac - 51J8867
8
24hr x 7 days 4hr Resp Target
3yr On-site Repair PC830 e-ServicePac - 51J9365
10
24hr x 7 days 6hr Committed Service
3yr On-site Repair PC866 e-ServicePac - 51J9455 (UK only)
24hr x 7 days 6hr Committed Service
3yr On-site Repair PC831 e-ServicePac - 51J9366
11
24hr x 7 days 8hr Committed Service
3yr On-site Repair PC781 e-ServicePac - 44T5920
12
24hr x 7 days 24hr Committed Service
4yr On-site Repair PC853 e-ServicePac - 51J8868
8
9hr x 5 days NBD Resp Target
4yr On-site Repair PC854 e-ServicePac - 51J8869
8
9hr x 5 days 4hr Resp Target
4yr On-site Repair PC855 e-ServicePac - 51J8870
8
24hr x 7 days 4hr Resp Target
5yr On-site Repair PC856 e-ServicePac - 51J8871
8
9hr x 5 days NBD Resp Target
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