Customer Support and Services
Services available through IBM.
ThinkPad EasyServ:
ThinkPad
EasyServ
is a courier repair service for IBM mobile
products in which your ThinkPad computer will be picked up, sent to
IBM for repair, and then returned to the location of your choice. This
service is available at no additional charge during the warranty
period. Most repairs can be made the same day the system is
received at the IBM repair location.
You can arrange this service by calling the PC Support Line for
service. Telephone problem determination is performed in the event
the issue may be resolved over the telephone. If the problem is not
able to be resolved over the telephone, a support representative can
arrange for ThinkPad EasyServ.
You should keep your original ThinkPad shipping materials to send
the computer to the repair location. If the original shipping carton is
not available, the courier will deliver a shipping carton and return to
pick up the system for delivery to IBM. This service is available only
in the U.S. and Canada.
Getting Help around the World:
If you travel with your computer or need to move it to another
country, you can register for International Warranty Service. When
you register with the International Warranty Service Office, you
receive an International Warranty Service Certificate that is honored
worldwide, wherever IBM or IBM resellers sell and service IBM PC
products.
For more information or to register for International Warranty Service
in the U.S. or Canada, call 1-800-497-7426.
Chapter 8. Solving Computer Problems 167
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