Infrared Communication Problems ............... 150
A Universal Serial Bus (USB) Problem ............. 151
PC Card Problems ........................ 151
A Printer Problem ......................... 155
External Monitor Problems .................... 155
Port Replicator Problems ..................... 157
Other Option Problems ...................... 159
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 161
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Testing Your Computer ....................... 163
Recovering Lost or Damaged Software .............. 165
Using the Diskette Factory .................... 165
Using the Recovery CD (Windows 95 Only) .......... 167
Chapter 6. Getting Service . . . . . . . . . . . . . . . . . . . . 169
Information on Your Computer ................... 171
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Identification Numbers . . . . . . . . . . . . . . . . . . . . . . 171
Problem Recording Sheet .................... 172
HelpWare Customer Support and Service ........... 173
Help by Telephone ........................ 173
ThinkPad EasyServ . . . . . . . . . . . . . . . . . . . . . . . . 174
Getting Help around the World ................. 174
Fax Information . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Electronic Support Services ................... 175
Purchasing Additional Services ................... 177
Enhanced PC Support Line ................... 177
Client Support Line ........................ 178
Network and Server Support Line ................ 178
Ordering Support Line Services ................. 178
Warranty and Repair Services .................. 179
Obtaining IBM Operating System Updates ............ 180
Getting Update Diskettes ..................... 180
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . 180
Appendix A. Features and Specifications ........... 181
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
IBM Power Cords ........................... 184
Contents xv
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