HelpWare Customer Support and Service
If possible, be at your computer when you call:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These lines are available 24 hours a day, 7 days a week.
The answering technical-support representative can also
fax or mail you technical or product information, such as:
Sales information
Product brochures
Location of IBM resellers
Services available from IBM
ThinkPad EasyServ
ThinkPad
EasyServ
is a courier repair service for IBM mobile
products whereby your ThinkPad computer will be picked up,
sent to IBM for repair, and then returned to the location of your
choice. This service is available at no additional charge during
the limited warranty period. Most computers can be repaired
the day that it arrives at the IBM repair location.
Support personnel first try to solve your problem over the
phone. If they are unsuccessful, you can arrange for
EasyServ service by calling the PC Support Line.
If possible, you should use the original ThinkPad shipping
materials that your computer came in, for re-sending it to IBM.
If the box is not available, the courier will deliver a shipping
carton and will return later to pick it up. This service is
available only in the U.S. and Canada.
Getting Help around the World
If you make frequent overseas trips or you are residing
abroad, you can register with the International Warranty
Service Office. The office will issue an International Warranty
174 IBM ThinkPad 380XD/385XD User's Guide
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