Getting service
Problem recording sheet
Collect this needed information before you call for help. Then you
will be able to get help as quickly as possible.
 Type of problem:
 Ø Continuous Ø Intermittent
   Error code:
 
 Operating system and version, if available:
Ø Windows Version______
 Application programs running at the time of the problem:
 
 
 Problem symptom (describe in detail):
 
 
 
 Can the problem be reproduced?
 Ø Yes Ø No
If yes, describe how it can be reproduced:
 
 
  Chapter 3. Solving computer problems 43