Getting service
Problem recording sheet
Collect this needed information before you call for help. Then you
will be able to get help as quickly as possible.
Type of problem:
Ø Continuous Ø Intermittent
Error code:
Operating system and version, if available:
Ø Windows Version______
Application programs running at the time of the problem:
Problem symptom (describe in detail):
Can the problem be reproduced?
Ø Yes Ø No
If yes, describe how it can be reproduced:
Chapter 3. Solving computer problems 43
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