IDTECH vivopay kiosk iii

Questions and Answers

T
Tony WilliamsJul 31, 2025
What to do if LEDs do not light and beeper is not audible on IDTECH Payment Terminal?
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  Shelby HoffmanJul 31, 2025
  If the LEDs don't light up and you can't hear the beeper when presenting a card, fob, or phone to the IDTECH Payment Terminal, try these steps: * Ensure the card, fob, or phone is close to the antenna and parallel to the reader's face. * Check for any metal that might be interfering with the antenna. * Make sure the power cable is fully inserted. * Test with a “ViVOcard Contactless Test Card” part number 241-0015-03 Rev A. If the issue persists, it could be due to incorrect firmware, so contact your local support representative. In some cases, the ViVOpay Kiosk III may need to be replaced.
M
mooretimothyAug 4, 2025
How to troubleshoot IDTECH Payment Terminal when it does not power on?
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  John GreenAug 4, 2025
  If the IDTECH Payment Terminal reader doesn't seem to be powered on and no LEDs are lit, here are some things to check: 1. Verify the cable connections. 2. Confirm that the power is on and that the correct voltage and current are present, ensuring you're using the correct pins and that the power provided is within the specified range for the Kiosk III reader. 3. Check that the correct polarity is observed. For more information, consult the Input Voltage section under the Electrical specifications. If problems persist, the ViVOpay Kiosk III may need replacement.
D
Dakota WolfeAug 8, 2025
What to do if IDTECH Payment Terminal reads some cards but not all?
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  Dominic ClineAug 8, 2025
  If your IDTECH Payment Terminal reads some cards/fobs but not others, the issue might be due to a damaged card/fob or an unsupported card type. Check the card/fob for any visible damage. If the card is not damaged, the problem might be related to the firmware. In this case, verify that the correct firmware is loaded on the reader (contact your local support representative).
C
christopher69Aug 13, 2025
Why is no data received or data garbled from IDTECH Payment Terminal?
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  brittanysteinAug 13, 2025
  If you are not receiving any data or the data is garbled from the IDTECH Payment Terminal, the issue may be due to faulty or incorrect cable connections. Check that the cable connection is secure and in the correct port on the Kiosk III.
V
Vicki ThomasAug 17, 2025
What to do if firmware loading software indicate “open RS232 failed” for IDTECH Payment Terminal?
- M
  Miguel CarrAug 17, 2025
  If the firmware loading software indicates “open RS232 failed” for the IDTECH Payment Terminal, it could be due to the device not being properly connected to the PC or another software using the serial interface. Check the cable connection and close any other software that might be using the serial interface.
B
brucehollowayAug 21, 2025
What to do if firmware loading software indicate “Load firmware failed” for IDTECH Payment Terminal?
- L
  Lauren StoneAug 21, 2025
  If the firmware loading software indicates “Load firmware failed” for the IDTECH Payment Terminal, the device might not be well connected to the PC. Check the cable connection to ensure it is secure.
J
Jenna MccormickAug 26, 2025
What to do if firmware loading software indicate “Send Command failed” for IDTECH Payment Terminal?
- M
  Michael CollinsAug 26, 2025
  If the firmware loading software indicates “Send Command failed” for the IDTECH Payment Terminal, the bootloader firmware in the device may be destroyed. Contact your local support representative to reload the manufacture firmware.

Summary

Copyright Information

Regulatory Compliance

FCC Class B Equipment

Details compliance with FCC Class B digital device limits for protection against harmful interference in residential installations.

IC Compliance Warning

States conditions for IC compliance regarding interference.

Cautions and Warnings

Highlights important safety precautions for the ViVOpay Kiosk III installation and operation.

Product Overview

Key Features

Lists the supported transaction types, implementation details, consumer intuition features, security aspects, and hardware configurations.

ViVOpay Kiosk III Specifications

Hardware Specifications

Details hardware specifications including MTBF, transmitter frequency, modulation, receiver subcarrier frequency, data, and read range.

Physical Specifications

Provides physical dimensions for the controller, square bezel antenna, and angled bezel antenna.

Environmental Specifications

Details environmental specifications for the antenna, including operating temperature, humidity, and environment type.

Certifications and Approvals

Supported Payment Applications

Lists supported contactless payment applications and mobile payment types like Amex, Discover, Visa, and mobile wallets.

Kiosk III Installation Guide

Installation Parts List

Lists the necessary hardware components for installing the ViVOpay Kiosk III, including controller, antenna, cables, and drill template.

Mounting the External Antenna

Provides instructions for mounting the antenna on a kiosk exterior, including hole marking and orientation guidance.

Antenna Mounting Details

Flush Mounting Square Bezel Antenna

Details options for flush-mounting the antenna in metal surfaces to manage RF field sensitivity and ensure optimal performance.

Controller Mounting Methods

Mounting Controller with Screws

Step-by-step guide for mounting the controller inside a kiosk using screws, including hole placement and securing the unit.

Mounting Controller with Mounting Tape

Instructions for mounting the controller using double-sided tape, suitable when drilling holes is not feasible.

Connecting Antenna and Controller Cables

Connecting to Power

Connecting to USB Power

Explains how to power the KIOSK III using the two-socket power connector, especially when using USB data communications.

Connecting to Data Port

RS-232 Port Pinouts

Details the pin configuration for the 14-pin Molex connector used for RS-232 communication and power.

Making a Purchase

Presenting Cards or NFC Phones

Guides on how to present cards or NFC phones to the antenna for contactless transactions, including visual and audible feedback.

Installation Placement Considerations

RF and Electromagnetic Interference

Discusses placement considerations to avoid RF and electromagnetic interference that can affect reader performance.

Understanding RF Interference

Sources of RF Interference

Identifies common sources of radio frequency interference that can affect contactless payment devices.

Managing RF Interference

Provides guidance on how to identify and mitigate RF interference in the operating environment.

Firmware Upgrade Process

Firmware Update Preparation

Lists prerequisites and required items for updating the Kiosk III firmware via serial or USB interfaces.

Uploading Firmware via RS232 or USB

Details the step-by-step process for uploading new firmware using the KIOSKIII Bootloader Utility.

Troubleshooting General Issues

Reader Not Powered On

Diagnoses and remedies for the reader not appearing to be powered on, including checking connections and power supply.

Troubleshooting Reading Issues

LEDs and Beeper Not Audible

Troubleshooting steps when LEDs do not light and the beeper is not audible upon card presentation.

Troubleshooting Communication

No Data Received or Garbled Data

Addresses issues where no data is received or data is garbled, focusing on cable connections.

Troubleshooting Firmware Loading

Firmware Loading Failures

Troubleshooting steps for firmware loading failures, including checking PC connection and closing conflicting software.