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Q: When the Internet connection is down, can the system still protect me?
A:
Q: How to reset the system? Would all my data be erased?
A:
To reset the system, please remove the battery cover and press the reset button for 5 seconds. The system will erase all data and restart.
Q: When operating in the App, it is slow/lag/always waiting for reactions.
A:
To better solving your problem, please follow the instructions below before request help from distributor:
- Use LAN cable instead of Wi-Fi for the panel.
- Try restart the router connected to the panel or your phone.
- Disable any VPN connection from your phone or router, for directly connecting to the Internet.
- In the home page of the App, tap the [Net Status] to see if the connection of the panel works properly.
If there is any problems or questions, Please contact our helpdesk site: https://helpdesk.intelek.cz
LAN/Wi-Fi/Cellular are used for communication. As recommended, LAN provides the most reliable Internet connection. In case that LAN
and Wi-Fi both fail, the cellular network will work as a backup.
In most cases, the disconnection of Internet is caused by electricity failure, which means the system might have to run with the backup
battery. With backup battery, this system can work perfectly to protect your home even if Internet connection is not available.
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