Igloohome Bridge - Troubleshoot

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Troubleshoot
• First, please check if your WiFi name indicates
both the 2.4GHz and 5GHz frequency. If it
does, connect to the 2.4GHz WiFi during setup
• Sometimes, only the 5GHz is indicated while
the 2.4GHz is not. In this case, connect to the
non-5GHz WiFi network.
My WiFi oers both 2.4GHz and
5GHz network
Can’t remotely access lock
WiFi signal strength is very weak
• Move the Bridge to a power outlet that is closer
to the WiFi router
• Consider moving the router closer to the Bridge
• Consider installing a WiFi range extender or
repeater
• Move the Bridge to a power outlet that is
closer to the lock
• Check that the lock is not low on battery
Bluetooth signal strength is very
weak
• Check that the WiFi LED is solid green (unless in
Night Mode. To turn on/o Night Mode, double
press on the Multi-function button)
• Ensure that the Bridge is within Bluetooth range
of the locks.
• Check the connection status of the Bridge and
the linked lock. Refer to page 16 for more details
• Check that the locks have not run out of battery
• Check that your phone has an active
internet connection
• Check the diagnostics settings to troubleshoot
the problem. Diagnostics can be accessed in
the igloohome app via [Add and Manage] →
[Bridges] → [Diagnostics]
• Ensure that the WiFi router has an active
internet connection
• If your WiFi network credentials have been
changed, please reconfigure the Bridge’s
WiFi settings.
• Unplug and plug back the Bridge from the
power outlet
• Restart the igloohome app, go to Diagnostics
page and press the [Run diagnostics] button.
Bridge is oine
Can’t connect to WiFi while
setting up
• Ensure the device is connecting to a 2.4GHz
WiFi network, not a 5GHz network
• Move the Bridge closer to the WiFi Access
Point/Router for better WiFi reception
• Ensure that the Bridge is not already paired to
another igloohome account
• If a hard reset has been done on the Bridge,
please contact igloohome Customer Support in
order to re-pair the Bridge
Can’t pair the Bridge
Can’t link a new device to the Bridge
• There is a limit of 5 devices that can be linked
to the Bridge
• Ensure that the device is paired to the same
igloohome account that the Bridge is paired to