19
EN
BEFORE YOU CALL
BEFORE YOU CALL
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions
are provided with the problem listed
Problem Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into out-
let. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Cooktop Problems
Problem Cause / Solution
Cookware in the cooking
zone is too hot or not hot
enough.
Incorrect surface control setting. Adjust power level setting.
Cooking zone does not
heat cookware.
Be sure the correct surface control is turned on for the element needed.
Incorrect cookware used. See “Using Proper Cookware” on page 9.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
“Pan Sensing” on page 10.
Cooking zone does not
heat evenly.
Cookware is warped. Use only fl at, evenly balanced cookware. Flat pans heat
better than warped pans.
Cookware materials and weight of the material affect heating. Heavy and
medium-weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn easily.
Cooking zone control does
not work
More than one control was pressed at once. Make sure that when trying to
set the control, nothing is touching another control.
Water or soil on the control panel. Clean the control panel.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop clean-
ing creme applied to the ceramic surface. Buff with a non-abrasive cloth or
sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and cook-
ware can cause scratches. Be sure the cooktop surface and bottoms of cook-
ware are clean before use. Small scratches do not affect cooking and will
become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, fl at-bottomed cook-
ware.
Metal marks on the
cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Buff with a non-abrasive cloth or sponge. For more information, see
“Cooktop Cleaning” on page 18.
Brown streaks or specks
on cooktop surface.
Boil overs stuck on the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see “Cooktop Cleaning” on page
18.
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