38
EN
TROUBLESHOOTING
Concern Potential Cause Common Solution
Dispenser (Ice & Water)
Dispenser
will not
dispense
ice.
• There is no ice in the
bin to be dispensed.
• The refrigerator doors
are not completely
closed.
• Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
• See the “Ice maker is not making
any ice” section above.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Ice
dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
uctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
Dispenser
will not
dispense
water.
• Water lter not seated
properly.
• Water lter is clogged.
• Household water line
valve is not open.
• Remove and reinstall the water
lter. For Puresource Ultra II, be
sure to rotate it to the right until it
stops and the grip end is vertical.
• Replace lter cartridge. Be sure to
rotate it to the right until it stops
and the grip end is vertical.
• Open household water line valve.
See CONCERN column AUTOMATIC
ICE MAKER.
Water
not cold
enough.
• The water dispensing
system is not designed
to chill water.
• Add ice to cup or container before
dispensing water.
Water has
an odd
taste and/
or odor.
• Water has not been
dispensed for an
extended period of
time.
• Unit not properly
connected to cold water
line.
• Draw and discard 10-12 glasses of
water to freshen the supply.
• Connect unit to cold water line
that supplies water to the kitchen
faucet.
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