Troubleshooting
14
Q: Failed to set up the device?
Ensure your smart phone and the device are within range of your Wi-Fi router (recommended to be no
more than 5 m (16 ft). If the location where the video doorbell is installed has a weak signal, consider
adding a Wi-Fi extender between your router and the doorbell.
Ensure the LED on the device is flashing green before setup.
When connecting to the device hotspot, if the app prompts that the WLAN network from the doorbell has
no Internet access, please keep connecting to this WLAN anyway.
Reset the device, and then set it up again.
Q: Failed to receive push notications after an alarm is triggered?
Ensure Notications are both enabled in the app and in your mobile device’s settings.
Ensure activity zones are properly drawn for the areas that you want your doorbell to monitor.
Set Motion Sensitivity appropriately. It determines the amounts of motion required to trigger an alarm.
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