Troubleshooting
20 - SCR708
Troubleshooting
Sometimes things do not work out as expected, if so please read through this section before contacting your service
organisation or dealer. Changes are you are able to solve the issue yourself.
The section is set up in a Symptom - Prognosis - Resolution format, that is first the symptom is given, then the possible
causes and then the resolution for those causes.
Symptom(s): Card not recognized
Prognosis: The SCR708 is not connected
Scope: All Devices
Resolution:
A - Check if the blue light is flashing, if it is the reader is not connected to the server. Please check the availability of the
server with another device like a laptop on that network connection.
B - If the blue light burns constantly
1) Try again
2) Make sure your card has been linked to your account.
3) Check if the problem occurs also with other cards, or on other devices.
C - If the problem has not been solved, please contact your supplier
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