Trouble Shooting
Whenever there is a problem with the appliance, check if you can solve it following
the tables below. If the problem persists, please contact the customer service.
Description
Possible cause
Solution
Close the door properly and
restart.
Check the laundry.
Door is not closed properly.
Clothes are stuck.
Safety protection
is activated.
Disconnect the power and
restart.
Water leakage
Connections are
not tight enough.
Check and fasten the water inlet
pipe.
Check and clean the outlet hose.
Clean and wipe the detergent
dispenser dry.
Abnormal noise
Check if the fixing bolts have
been removed
Make sure the appliance is
installed on a solid and level
floor.
Indicator or display
does not work
PC board or harness have
connection problems.
Switch off the power and check
if the mains plug is connected
properly.
Appliance does
not start
Detergent residues
in the detergent
dispenser
Detergent is damp
and/or clotted.
MAINTENANCE
Door can´t be
opened
Fixing bolts still in place.
Floor is not solid or level.
Error Codes
Description
Off
Off
Flash
Flash
Off
Off
Off
Off
Off
Flash
Off
Off
Off
Off
Off
Flash
Off
Off
Prewash
Extra Rinse
No Spin
Pause/Start
Flash
Off
Off
Off
Off
Off
Possible cause Solution
Door is not closed properly
Water injecting
problem during
wash cycle.
Overtime water draining
Water overflow
Others
Close the door properly and
restart.
Check if the water pressure
is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for blockage.
Restart the appliance.
Restart the appliance. If problem persists,
please contact the customer service.
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