1. My phone will not connect to the scale.
What’s wrong?
Please do NOT pair the scale from your
Smartphone’s Bluetooth menu. Install and
open the Innotech app and then follow the
on-screen instructions to pair the scale with
your smartphone.
Click the "Pair Device" button on the top right
of the app if you have another scale to pair.
The "Pair Device" button only pop up if the
app detects another Innotech Bluetooth
Smart Scale.
2. Why doesn’t the scale connect to my
phone? It worked before.
Please try to unpair and pair the scale again.
3. The scale will not turn on, and the LCD
display does not show anything. What
should I do?
Please check if the batteries are installed
correctly or change new batteries.
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