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Appendix B. Troubleshooting
77-0100-001 12 September 2000
....Wireless Modems
3 Select Option 5
This allows you to “single step” through each startup command.
4 Respond “N” to each prompt EXCEPT the following:
“Process your startup device drivers (CONFIG.SYS)”
“DEVICE=C:\WINDOWS\HIMEM.SYS”
“DEVICE=C:\WINDOWS\EMM386.EXE NOEMS”
5 From the DOS prompt, enter C:\CD XCTOOLS.
6 Enter RFGXM.
Radio driver starts and the radio on/off light comes on; continue to the next step. If the light does not
come on, contact your company’s help desk for assistance.
7 Enter XCMG.
If a message appears indicating that it was unable to initialize, contact your company’s help desk for
assistance.
8 ARDIS can be contacted to verify that the computer has an ARDIS radio installed and that it is
registered with their company.
Contact your company’s help desk for assistance.
9 XCMASC program can’t regain network contact after the radio detects a low battery even when the
battery is recharged
• The radio power must be cycled before the radio will resume contact with the network.
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