iTvanila HU-X2A - Warranty

WARRANTY
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Problem Cause Solution
White dust appears
around the humidifier .
Water being used has a high mineral
content.
Use distilled water with the midifier.
If distilled water is not available, use
purified or filtered water. Remember to
clean your water tank at least once a week.
Puddle of water forms
below the base.
Mist setting is too high. Switch the humidifier to a lower mist
setting.
Room is not well-ventilated. Open a window to ensure proper airflow
for your humidifier, or move the humidifier
to a more well-ventilated room.
Excess water that has spilled from
filling the water tank or replacing the
water tank back onto the base.
Wipe excess water from the top and
bottom of the base before replacing the
water tank.
Humidifier base is leaking. Unplug the humidifier immediately and
discontinue use. Allow the water tank and
the base to stand for 10 minutes to
confirm if there is any water leakage.If your
unit continues to leak，contact Customer
Supprt .(page 14)
Indication light shows
solid red.
Water level is low. Add at least two cups of clean water into
the water tank.
No water in the tank.
The water tank is not aligned.
Water level sensor is malfunctioning. Unit may be defective. Contact
Customer Support .(page 14)
Follow the sign on the product and place
the water tank on the base.
Button does not work.
Unit has malfunctioned. Contact Customer Support. (page 14)
ITvanila provide a one-year productwarrantyfromthedateofpurchaseforallourproducts.
Wewilltakecareofallquality-relatedissueswithaREPLACEMENTorFULLREFUNDincluding
anyreturnshippingcosts.Ifyoubelievetheproductisdefectiveandunderwarranty,please
contact usatsupport@itvanila.com.
Pleasecarefullyfollowourwarrantyprocesstominimizeanydelays:
1.Note the productmodelname.Itcanbefoundonastickerlocatedunderneathoronthe
backoftheproduct.
2.ProvideordernumberforapurchasemadethroughAmazon.
SpecialNotes:
Typicalturn around time to address Warranty claimsis 10 business days, depending on your
geographical location and type of damage or Warranty claim.