14
TROUBLESHOOTING
TROUBLESHOOTING
Problems Causes Solutions
LED light is not working. The power is not running to
the garden grower properly.
Unplug, then reconnect the power
adapter. The garden grower will make a
beep sound indicating that it is ready for
operation.
The garden grower was not
turned on.
Once the machine is plugged in, be sure
to press the POWER button on top of
lighting panel. After a buzz sounds, the
lighting should come on.
The garden grower was not
set up properly.
Check your garden grower that
everything is set up and connected
properly. Make sure power adapter is
securely connected to the grower and
power supply.
Components in the LED light
are damaged.
The garden grower may have defective or
damaged parts. If that is the case, please
contact your authorized serviceperson
for assistance.
The pump in the water
tank is not working.
Pump will not work just
after turning on the garden
grower.
The pump was meant to work underwater.
As a result, the pump will not start working
immediately. The pump will start working a
minute after starting up the grower to give
up time to fill the tank with water.
Pump may be defective. If the pump stops working for over
30 minutes, then please contact your
authorized serviceperson for assistance.
Extendable rod keeps
sliding down on its own.
The extendable rod may be
defective.
Please contact your authorized
serviceperson for assistance.
Water is leaking. Water may leak out of the
garden grower due to wet
components of the machine.
Disconnect the power adapter. Then
clean the part where the water is leaking
from. The machine should be dry before
plugging the adapter back in.
Machine may be defective
causing nonstop leakage.
If water leakage continues, please contact
your authorized serviceperson for assistance.
Missing accessories Packaging may have come
with missing or broken parts.
Please read the list of package contents
to check which part(s) are missing, and
contact your authorized serviceperson
for assistance.
There are no seeds in
packaging.
The 7-Pod Indoor Herb
Garden Kit does not come
with seeds.
Due to laws and regulations in various
regions, plant seeds are not oered with
garden kit. However, you can buy and
plant a variety of your favorite seeds in
the grower.
An abnormal sound
goes o.
The abnormal sounds can
be a result of the internal
aerobic system or the
detection system.
The internal aerobic system, inside the
machine, increases the oxygen content in
water periodically. The sound increases
as the water level is reduced. To reduce
the sound, add more water to the tank.
The machine is equipped with a water
level detection system. The machine will
continuously send out an alarm sound
to remind the user to increase water and
nutrient solutions to ensure the proper
growth of the plants.
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