This document provides detailed instructions for setting up and configuring Jabra headsets for Electronic Hook Switch (EHS) functionality, enabling users to answer and end calls directly from their headset. The guide covers several Jabra models, including the Jabra Link 14201-43 EHS, Jabra Pro 920/925, Jabra Pro 9450, Jabra Pro 9460/9470/Motion Office, Jabra Engage 65, and Jabra Engage 75.
Jabra Link 14201-43 EHS Setup
The Jabra Link 14201-43 EHS setup involves connecting a series of cables to integrate your Jabra wireless headset with your telephone system. This setup is designed to provide seamless audio communication and remote call control.
Function Description:
The Jabra Link 14201-43 EHS cable facilitates the connection between a Jabra wireless headset base and a telephone, enabling EHS functionality. EHS allows users to answer and end calls directly from their headset, eliminating the need to manually lift the telephone handset. This enhances productivity and mobility within the office environment.
Usage Features:
- Cable 1 Connection: This cable, supplied with your Jabra wireless headset, is the standard audio cable.
- One end plugs into the headset jack on your telephone.
- The other end plugs into the blue port on the back of the Jabra headset base. This establishes the primary audio link between the telephone and the headset base.
- Cable 2 Connection: The end of the cable marked '2' in the diagram plugs into the red port on the back of your Jabra headset base. This connection is crucial for transmitting control signals for EHS.
- Cable 3 Connection: The end of the cable marked '3' in the diagram plugs into the AUX port on the back of your telephone. This auxiliary connection further supports the EHS functionality, allowing the headset to interact with the telephone's call control features.
- Headset Programming: After physical connections are made, the headset needs to be programmed for EHS mode. This typically involves accessing the headset's settings, either through buttons on the headset/base or via software, to enable the EHS feature.
- Cisco Phone Configuration (if applicable): For some Cisco phones, an additional step is required: EHS mode must be turned on within the phone's settings. This usually necessitates contacting the IT department, as it may involve configuring the Cisco UC manager app.
Maintenance Features:
- Troubleshooting: If EHS functionality is not working, verify all cable connections are secure and correctly plugged into the designated ports. Ensure the headset is properly programmed for EHS mode.
- IT Support: For specific phone configurations or persistent issues, especially with Cisco phones, engaging IT support is recommended to ensure proper system integration.
Jabra Pro 920 or Pro 925 Setup
These instructions detail how to configure Jabra Pro 920 or Pro 925 headsets for remote call control, a key aspect of EHS functionality.
Function Description:
The Jabra Pro 920/925 headsets can be programmed to enable "Remote Call Control," allowing users to manage calls directly from the headset. This involves a specific sequence of button presses on the headset to access and save the desired settings.
Usage Features:
- Enter Setup Mode: Put on the headset. Simultaneously press and hold both the volume up (+) and volume down (-) buttons on the top of the headset until the voice prompt says "Set up." Release the buttons once this prompt is heard.
- Navigate to Remote Call Control: Press the black multifunction button on the side of the headset. Cycle through the available settings by repeatedly pressing this button until you hear "Remote Call Control."
- Select Jabra IQ: Once "Remote Call Control" is announced, press the volume up (+) button until you hear "Jabra IQ." This selects the specific EHS protocol for optimal compatibility.
- Save Settings and Exit: To save the new settings and exit setup mode, press and hold both the volume up (+) and volume down (-) buttons again until the voice prompt says "Goodbye."
- Restart: The headset base will automatically restart, applying the newly configured settings. After the restart, remote call control should be active.
Maintenance Features:
- Voice Prompts: Pay close attention to the voice prompts during the setup process, as they guide you through each step and confirm selections.
- Restart Confirmation: The base restarting is an indication that the settings have been saved and are being applied.
Jabra Pro 9450 Setup
The Jabra Pro 9450 setup involves a slightly different method, utilizing the base unit's controls to configure EHS.
Function Description:
The Jabra Pro 9450 base unit has a hidden setup mode accessible by manipulating the microphone volume switch. This mode allows for detailed configuration of remote call control and other settings.
Usage Features:
- Ensure No Active Calls: Before entering setup mode, confirm that there are no active calls on the headset. This prevents interruptions or unintended actions during configuration.
- Remove Front Panel: Carefully remove the front panel of the Jabra PRO 9450 base. This exposes the microphone volume switch.
- Enter Setup Mode: Center-press (push directly in, not side-to-side) the microphone volume switch on the base. The mute indicator will begin to blink slowly, signaling that the base has entered setup mode.
- Cycle Through Settings: Tap the desk phone button on the keypad to cycle through the available settings. The first setting you will encounter is "Remote call control." The phone symbol on the base should be solid white to indicate that remote call control mode is active.
- Cycle Through Values (GN1000 Mode): Tap the softphone (computer) button on the keypad to cycle through the values for each setting. For GN1000 mode, ensure the computer light on the headset base turns a SOLID yellow. This confirms the correct EHS protocol is selected.
- Save Settings and Exit: Once all desired settings are configured, center-press the microphone volume switch again to save the settings and exit setup mode.
- Restart: The base will restart automatically, applying the new configurations.
Maintenance Features:
- Visual Indicators: The blinking mute indicator and the solid white/yellow lights on the base are important visual cues to confirm the mode and setting selections.
- Careful Handling: When removing the front panel and pressing the microphone volume switch, do so carefully to avoid damage.
Jabra Pro 9460/9470/Motion Office Setup
These instructions outline the setup process for Jabra Pro 9460, 9470, and Motion Office headsets, which typically involve a menu-driven interface on the base unit.
Function Description:
These Jabra models utilize a graphical interface on their base units, accessed via a "spanner" (wrench) icon, to configure advanced settings like EHS. This method provides a more intuitive way to navigate and select options.
Usage Features:
- Access Settings Menu: With the headset placed on the base, press the spanner icon located in the top right corner of the base unit's display.
- Navigate to Phone Settings: Use the arrow keys to scroll down and select "phone settings," then click to enter.
- Select Desk Phone: Click on "desk phone."
- Setup Desk Phone: Click on "setup desk phone." A message will appear indicating that you will be unable to make calls during the setup process. Press "confirm" to proceed.
- Choose Manual Setup: The system will ask if you prefer "guided" or "manual setup." Select "Manual" setup.
- Select Adapter: Choose "Adapter - Jabra IQ." This specifies the EHS protocol.
- Set Clear Dial Tone Switch: Select "A" by pressing the "+" button. Then, press the right arrow at the bottom of the screen to move to the next setting.
- Set Microphone Level: Adjust the microphone level. A setting of "7" is usually suitable, but this can be changed later if needed. Press the right arrow at the bottom to continue.
- Complete Setup: The display will indicate "setup complete." Press the right arrow at the bottom.
- Restart Base: The display will then say "the base will restart." Click the "X" in the bottom right corner.
- Restart and Functionality: The base will restart, and you should now be able to answer and end calls directly from your headset.
Maintenance Features:
- Menu Navigation: Familiarize yourself with the base unit's menu structure and arrow keys for efficient navigation.
- Confirmation Messages: Pay attention to on-screen messages and confirm actions as prompted.
Jabra Engage 65 Setup
The Jabra Engage 65 uses a voice-guided menu system for configuration, making it accessible without a visual display.
Function Description:
The Jabra Engage 65 headset employs a voice-guided menu system, accessed by pressing specific buttons, to configure settings such as the "Hook Lifter type" (EHS protocol). This allows for hands-free configuration through audio prompts.
Usage Features:
- Access Voice-Guided Settings Menu: To enter the voice-guided settings menu, hold both the volume up and volume down buttons simultaneously for 3 seconds.
- Cycle Through Setting Options: Once in the menu, press either the volume up or volume down button to cycle through the available setting options.
- Accept Setting Option: To accept an announced setting option, press the Call button. This will move you to the next setting.
- Exit Voice-Guided Settings Menu: To exit the menu, hold both the volume up and volume down buttons simultaneously for 2 seconds.
- Navigate to Hook Lifter Type: Access the voice-guided menu as described above. Use the Call button to toggle through the different options until you hear "Hook Lifter type."
- Select Jabra IQ: Once "Hook Lifter type" is announced, use the volume up/down buttons to cycle through the options until you hear "Jabra IQ."
- Accept and Move On: Press the Call button to accept "Jabra IQ" as the setting and move to the next option.
- Exit and Save: Press and hold both the volume up and volume down buttons to exit the settings menu and save your changes.
- Restart: Place the headset back onto the base, which will restart to apply the new settings.
Maintenance Features:
- Audio Cues: Rely on the voice prompts to guide you through the menu and confirm your selections.
- Button Combinations: Remember the specific button combinations for entering, cycling, accepting, and exiting the menu.
Jabra Engage 75 Setup
The Jabra Engage 75 offers a streamlined setup process primarily through the Jabra Direct software, providing a graphical user interface for configuration.
Function Description:
The Jabra Engage 75 headset is designed for easy configuration through the Jabra Direct software. This application, installed on a PC, provides a comprehensive interface to manage headset settings, including the EHS/Hook lifter type.
Usage Features:
- Download Jabra Direct Software: The easiest way to change settings on the Engage 75 headset is by using the Jabra Direct software. This software is free to download from the Jabra website:
https://www.jabra.com.au/software-and-services/jabra-direct.
- Install and Connect: Once the software is downloaded and installed, connect your Jabra Engage 75 headset to your PC.
- Access Headset Settings: Open the Jabra Direct application. You will be able to go directly into the headset settings within the software.
- Select EHS/Hook Lifter Type: Navigate to the relevant setting for EHS or Hook Lifter type. In this section, you will need to select "Jabra IQ" to enable the correct EHS protocol.
- Save Changes: The software typically saves changes automatically or prompts you to save them.
Maintenance Features:
- Software Updates: Regularly update the Jabra Direct software to ensure compatibility and access to the latest features and bug fixes.
- PC Connection: Ensure a stable connection between the headset and the PC during configuration to prevent interruptions.
General Troubleshooting and Support
If, after following all the relevant instructions, the EHS functionality is still not working, the document provides a direct line to support.
Function Description:
This section serves as a final resource for users who have attempted all troubleshooting steps without success, offering direct contact information for expert assistance.
Usage Features:
- Expert Assistance: If all self-help methods fail, users are encouraged to call the provided phone number to speak with "Friendly Experts" who can offer further guidance and support.
Maintenance Features:
- Dedicated Support: Access to dedicated support ensures that complex or persistent issues can be resolved efficiently with specialized knowledge.
In summary, this comprehensive guide provides step-by-step instructions for setting up various Jabra headsets to enable EHS functionality, enhancing user mobility and productivity. It covers physical connections, button-press sequences, menu navigation, and software-based configurations, catering to different Jabra models and user preferences. The document also emphasizes the importance of IT support for specific phone systems and offers a direct line for further assistance when needed.
To Next Page
Need help?
General