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©Copyright 2012-2022 Jackery Inc. All trademarks cited herein are the property of their respective owners.The
information contained herein is subject to change without notice. The only warranties for Jackery products and
services are set forth in the warranty statements accompanying such products and services. Jackery shall not be
liable for technical or editorial errors or omissions contained herein.First Edition: September 2020. Document Part
Number: J290-UM-003. This user guide describes features that are common to most models.
What type of battery is in an Explorer 290?
Explorer 290 contains a battery pack which consists of an array of cylindrical 18650 lithium-ion battery cells with
high energy density.
How do I know if my Explorer 290 is charged?
To check the charge level of the Explorer 290, refer to the LCD Battery Display.
Can I charge the Explorer 290 while supplying power at the same time?
The Explorer 290 could power other devices while rechargingitself.
How do I know if my device will work with the Explorer 290?
You will need to check the amount of power your device requires. This may require some research on your end. An
online search or examining the user guide for your device should suffice. To be compatible with the Explorer 290
you should use devices that require less than 200W.
FAQs
CONTACT US
Warranty Period
The warranty period is 24 months. In each case, the warranty period is measured starting on the date of purchase
by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable
documentary proof, is required in order to establish the start date of the warranty period.
Remedy
Jackery will repair or replace (at Jackery's option) any Jackery product that fails to operate during the applicable
warranty period due to defect in workmanship or material. If a valid claim is made during the applicable period,
Jackery, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal
value. A replacement product assumes the remaining warranty of the original product or 180 days from the date of
replacement, whichever is greater. Customer is responsible for the return shipping costs.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and to any subsequent owner.
Exclusions
Jackery's warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or
used for anything other than normal consumer use as authorized in Jackery's current product literature, or (ii) any
product purchased through an online auction house. Jackery's warranty does not apply to the battery cell unless
the battery cell is fully charged by you within seven days after you purchase the product and at least every 6
months thereafter.
How to Receive Service
To obtain warranty service, contact our customer service team at hello@jackery.com
Mon-Fri 9:00AM - 6:00PM (PST)
hello@jackery.com 1-888-502-2236 jackeryusajackery.incjackeryincwww.jackery.com Jackery Inc.
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