What to do if my Jackery Portable Generator shows an overcurrent or short circuit charging/discharging protection error?
If your Jackery Portable Generator displays an overcurrent or short circuit charging/discharging protection error, try disconnecting the plug or any connected electrical appliances. The product should recover automatically. If the issue persists, you should contact after-sales service.
What to do if my Jackery Explorer 2000 Pro Portable Generator shows a DC output overcurrent/short circuit protection error?
If your Jackery Portable Generator displays a DC output overcurrent or short circuit protection error, disconnect any connected electrical appliances. The product should then resume normal operation automatically. If the problem continues, contact after-sales service.
What does it mean if my Jackery Portable Generator is showing a high temperature warning?
If your Jackery Portable Generator is showing a high temperature warning, it means the battery is too hot. The product should recover automatically once the battery cools down.
What does it mean if my Jackery Explorer 2000 Pro Portable Generator is showing a low temperature warning?
If your Jackery Portable Generator is showing a low temperature warning, it indicates that the ambient temperature is too low. The unit should recover automatically once the ambient temperature increases.
General| Waveform | Pure sine |
|---|---|
| Fast charging | Yes |
| Output voltage | 230 V |
| Battery voltage | 43.2 V |
| Charging source | AC, Cigar lighter, Solar |
| Battery capacity | 50000 mAh |
| Total output power | 2200 W |
| Output current (max) | 10 A |
| USB Type-A output power | 18 W |
| USB Type-C output power | 100 W |
| Battery charge time (AC) | 2 h |
| Number of charging cycles | 1000 |
| Battery charge time (solar) | 14.5 h |
| Number of simultaneously connected devices (max) | 8 |
| Quantity per pack | 1 pc(s) |
| Control type | Buttons |
| Certification | RoHS/REACH/WEEE/CE |
| Product color | Black |
| Power protection features | Over voltage, Overcharge, Overheating, Short circuit |
| USB connector type | USB Type-A, USB Type-C |
| AC outlets quantity | 2 AC outlet(s) |
| USB Type-C ports quantity | 2 |
| Cables included | AC, Cigar lighter |
| Operating temperature (T-T) | -10 - 40 °C |
Weight and Dimensions| Depth | 307.5 mm |
|---|---|
| Width | 269 mm |
| Height | 384 mm |
| Weight | 19500 g |
Details product name, model, capacity, weight, and lifecycles.
Lists details for AC, USB-A, USB-C, and Car Port outputs.
Covers AC and DC input port details.
Specifies charge and discharge temperature ranges.
Identifies and explains the physical components of the device.
Explains the functions and indicators shown on the LCD screen.
Instructions for device power, output control, and LCD screen management.
Explains automatic shutdown for low-power devices to conserve battery.
Describes the LED light's different modes (Low, Bright, SOS) and controls.
Instructions for charging the unit using the included AC cable.
Overview of solar charging, connectors, and compatibility.
Illustrates various configurations for connecting solar panels.
Provides instructions for connecting and disconnecting solar panels correctly.
Instructions and precautions for charging the unit via a vehicle's 12V outlet.
Answers common questions about travel, noise, and charging capabilities.
Addresses long-term storage and specific scenarios like car jump-starting.
Clarifies automatic shutdowns and indicator behavior.
Lists error codes and their corresponding troubleshooting solutions.
Explains high and low temperature warnings and recovery methods.
Details the scope, limitations, and duration of the warranty.
Specifies the warranty duration and the process for product exchanges.
Clarifies coverage for original buyers and acknowledges copyright.
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