What to do if Jacobs Douwe Egberts Professional Cafitesse Excellence Touch shows Err 17/18/19?
If your Jacobs Douwe Egberts Professional Dispenser displays Err 17, 18, or 19, it indicates a water system error. First, check that the water supply line is not blocked and ensure the water tap is fully open. If the error persists, tap on the “Active Failures List” in the programming home menu and then tap on the “Reset Failures” icon.
Why are drinks greyed out on my Jacobs Douwe Egberts Professional Dispenser?
The drinks are greyed out because the dispenser was not cleaned as scheduled, blocking drink delivery. To resolve this, start the cleaning program immediately.
What should I do if my Jacobs Douwe Egberts Professional Cafitesse Excellence Touch shows Err 30/31?
If your Jacobs Douwe Egberts Professional Dispenser displays Err 30 or 31, this indicates a cooling error. Check the ventilation and ambient temperature around the dispenser. If necessary, clean the condensate grid. If the error continues, tap on the “Active Failures List” in the programming home menu and then tap on the “Reset Failures” icon.
How to fix a Jacobs Douwe Egberts Professional Cafitesse Excellence Touch Dispenser that doesn't respond to touch?
If your Jacobs Douwe Egberts Professional Dispenser is not responding to touch, it may be due to a software jam. Try resetting the dispenser by disconnecting the power supply, waiting 5 seconds, and then reconnecting it.
What to do if the product pack is empty, incorrectly positioned, or not present in Jacobs Douwe Egberts Professional Cafitesse Excellence Touch?
If the product pack is empty, replace it. If the product pack is incorrectly positioned, check whether it is inserted correctly. If the product pack is not present, insert a product pack.
General| Brand | Jacobs Douwe Egberts Professional |
|---|---|
| Model | Cafitesse Excellence Touch |
| Category | Dispenser |
| Language | English |
Introduction to the Cafitesse Excellence Touch dispenser and its purpose.
Key operational and safety requirements for dispenser use.
Explanation of symbols used for critical information and warnings.
General safety precautions for operating the dispenser, including electrical and hot liquid hazards.
Guidelines for safely storing and transporting the dispenser.
Requirements and procedures for installing the dispenser by authorized technicians.
HACCP compliance and food safety guidelines for dispenser operation and hygiene.
Recommendations for training new staff on safety and operation.
Diagram and labeling of the dispenser's main components.
Explanation of the touch screen interface and basic touch operations.
Explanation of icons and indicators on the dispenser's status line.
Step-by-step instructions for inserting product packs into the dispenser.
Guidance on correctly placing cups or pots for drink delivery.
Overview of how drinks are dispensed and safety warnings related to hot liquids.
Instructions for using the "Make Your Own" feature to customize drinks.
Steps for selecting and dispensing drinks from the pre-defined "Drinks" menu.
Instructions for dispensing drinks into pots using the "Pots" menu.
How to use the dedicated button for free-flow hot water dispensing.
Steps for dispensing drinks when a payment system is installed.
Procedures for safely shutting down the dispenser for long periods.
Steps for starting up the dispenser after it has been shut down.
Setting language, country, and viewing nutrition facts.
Daily procedures for cleaning the external parts of the dispenser.
Overview of the available cleaning programs ("Flushing", "Complete Cleaning").
When to initiate cleaning programs based on icons or schedule.
Step-by-step instructions for performing the "Flushing" cleaning program.
Step-by-step instructions for performing the "Complete Cleaning" program.
Overview of menus and functions available for programming the dispenser.
Methods to access the operator menus for programming and settings.
Description of the main programming interface and its components.
How to use the search field to find programming functions.
Explanation of the navigation menu for accessing functions.
Covers icons for exiting, favourites, keypad, message bar, information, fault, and maintenance areas.
Methods for entering and modifying values using keyboard or keypad.
Functions related to daily operations like cleaning, filling, and cash actions.
Settings for customizing the display and layout of drinks on the screen.
Setting the layout of beverages and categories for delivery.
Customizing the default drink selection for the "Make Your Own" menu.
Adjusting preset volume and strength for individual drinks.
Settings for product packs including calibration, color, size, and brand image.
Configuring free-flow delivery for pots and adjusting the order of pot drinks.
General settings for the machine, including display and product pack levels.
Adjusting touch screen brightness and display options.
Displaying RSS feeds or fixed text messages on the screen.
Enabling product pack level counters and managing prealarms.
Settings for enabling filter function and setting water limits for filter changes.
Enabling descaling function and setting water limits for descaling.
Adjusting automatic cleaning schedules for flushing and complete cleaning.
Displaying dispensed drink counts and last dispensing times.
Resetting drink counters to zero.
Resetting hot and cold water counters.
Viewing water, ingredient, and dispensing counts for selected drinks.
Entering contact details for the operator to be displayed during errors.
Enabling energy saving features and managing profiles like "Soft Mode" and "Deep Mode".
Setting time frames for energy saving profiles on different days of the week.
Adjusting the dispenser's date and time settings.
Adjusting the display language by selecting countries.
Viewing dispenser software and configuration details.
Introduction to payment units, functions, and types.
Detailed functions for cash actions like emptying coin tubes and loading coins.
Displaying audit data like paid dispensing, free vend, and cash audit.
Setting the currency symbol for the credit display.
Setting a uniform price for all drinks.
Setting individual prices for each drink.
Enabling, disabling, or modifying the free vend code.
Protocols and settings for various payment systems and their functions.
Settings for validators, immediate change, decimal position, and executive system choices.
Decisions on overpaying credit and display time for residual credit.
Defining exact change equations, minimum tube levels, and managing VMC free sale.
Defining accepted coins/bills for change and exact amount modes.
Handling residual credit, cash-sale commands, and returned coins.
Settings for maximum cashless credit, minimum tube levels, bill reader, undefined credit, and user groups.
Troubleshooting guide based on display messages, causes, and actions for common issues.
Troubleshooting guide for specific error codes and issues like water leaks or screen unresponsiveness.
Details on versions, dimensions, weight, capacities, and maximum cup/pot height.
Details on water connection, electrical specs, environmental factors, and compliancy.
Table listing power plug types for different countries.
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