FAQS
Error Code
Error Code
Q1: What if the e-bike arrived missing accessory or broken part?
A1: Please take a photo and send to Jasion Support Team by sending email:
support@jasionbike.com and Jasion Support Team will reply you soon and send correct
accessory or part replacement.
Q
2. Will my bike arrive assembled?
A2: Your bike will arrive mostly assembled. We' ll also provide the tools and a comprehensive
assembly video for the rest part.
Q3. What can I do if something goes wrong with my e-bike during the warranty?
A3
in detail and provide photos/videos with your order ID.
Current issue
Power motor issue
Power motor signal issue
Braking handle issue
21
22
23
24
25
30
Received products that have damage determined to have been caused by the end-user
Note: Express shipping cost is non-refundable.
We will deduct the shipping fee or restocking $180/pc when we are making a refund for
Limited Warranty
31
32
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