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REPORTING SAFETY DEFECTS
In the United States
If you believe that your RV has an alleged defect that could cause a crash or
cause injury or death, you should immediately inform the National Highway Traffic
Safety Administration (NHTSA) and Jayco.
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer or Jayco. For additional information, please refer to the
NHTSA website at www.safercar.gov.
To contact NHTSA by phone:
Call the Department of Transportation (DOT) Vehicle Safety Hotline at 1-888- 327-
4236 and a NHTSA representative will record your complaint information (TTY: 1-
800-424-9153 or 1-202-484-5238).
To contact NHTSA by mail:
Office of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
In Canada
If you believe your RV has an alleged safety defect, you should contact Transport
Canada and Jayco. Transport Canada prefers to be called instead of posted mail
or email as it enables their investigators to confirm that your information is correct,
and to answer your questions accurately. For additional information, please refer
to the Transport Canada website at www.tc.gc.ca.
To contact Transport Canada by phone:
Call 1-800-333-0510 (or 1-613-993-9851 if you are calling from the Ottawa region)
and ask to speak to a defect investigator.
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