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John Lewis JLAFFW2011 - User Manual

John Lewis JLAFFW2011
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American Style Fridge Freezer
JLP-Model No. JLAFFW2011 - JLAFFS2011 - JLAFFB2011
User guide

Questions and Answers

  • C
    Cynthia LucasSep 8, 2025
    Why does the compressor in my John Lewis Refrigerator go off and on frequently?
    • T
      Tanya GuzmanSep 9, 2025
      If your John Lewis Refrigerator is running with the compressor going off and on frequently, it is normal. Fridge freezers go on and off to keep the temperature constant due to the electronic control system.
  • J
    John NealAug 23, 2025
    Why is my John Lewis JLAFFW2011 Refrigerator dispenser not dispensing water?
    • C
      clarkmichaelAug 23, 2025
      If the water dispenser of your John Lewis Refrigerator is not dispensing water, ensure that the freezer door is closed, the household water line valve is open and the water supply is connected. Also, the ice and water filter cartridge may be clogged or the water filter may not be fully installed. In these cases, replace the filter cartridge or push the filter firmly until it snaps into place.
  • J
    jasminewilsonAug 25, 2025
    Why is my John Lewis Refrigerator ice maker not making ice?
    • W
      wrightmichaelAug 25, 2025
      If your John Lewis Refrigerator's ice maker isn't making ice, start by connecting the water supply and opening the household water line valve. If that doesn't solve the issue, the freezer may not be cold enough, the valve on the cold water pipe could be clogged, the water filter might be clogged or not completely seated. Clean or replace the valve, replace the filter cartridge, or push the water filter firmly until it snaps into place. If the water dispenser is not dispensing water, the ice and water filter cartridge must be replaced.
  • M
    Morgan WilcoxAug 27, 2025
    Why does the ice from my John Lewis Refrigerator have bad odour and taste?
    • F
      fclarkAug 27, 2025
      If the ice from your John Lewis Refrigerator has a bad odour and taste, it might have absorbed odours or flavors from strong-smelling food stored in the fridge or freezer, or the ice hasn't been used frequently enough. Cover foods tightly and discard any stale ice, allowing the ice maker to produce a fresh supply. Also, the ice and water filter cartridge could be clogged, so replace it. The dispensing system operates best at 2.1 bar - 6.9 bar water pressure; ensure the water pressure falls within this range.
  • K
    kathleensanchezAug 27, 2025
    Why does moisture collect on the inside of my John Lewis JLAFFW2011 Refrigerator walls?
    • D
      David LutzAug 27, 2025
      If moisture collects on the inside walls of your John Lewis Refrigerator, it may be due to hot and humid weather, which increases frost buildup and internal sweating. Also, check if a door is slightly open or being opened too often or for too long. Open the door less often to allow the internal temperature to stabilize.
  • T
    Tyler SmithSep 22, 2025
    Why does moisture collect in the bottom of the drawer in my John Lewis Refrigerator?
    • S
      Sara MurphySep 22, 2025
      If water collects in the bottom of the drawer in your John Lewis Refrigerator, it may be because washed vegetables and fruit drain while in the drawer. Dry items before placing them in the drawer, as water collecting on the bottom of the drawer is normal. Also, if fruits and vegetables are kept past their prime, routinely clean out old fruits and vegetables, especially if they begin to break down.
  • T
    Tyler CochranSep 16, 2025
    Why does moisture collect on the outside of my John Lewis Refrigerator?
    • H
      Holly MillerSep 16, 2025
      If moisture collects on the outside of your John Lewis Refrigerator or between the doors, it's likely due to humid weather, which is normal. The moisture should disappear when the humidity is lower. Also, check if a door is slightly open, causing cold air from inside the fridge to meet warm air from outside.
  • S
    Stephanie HarrisSep 18, 2025
    Why does water collect on the bottom side of the drawer cover in my John Lewis Refrigerator?
    • A
      Angel GardnerSep 18, 2025
      If water collects on the bottom side of the drawer cover in your John Lewis Refrigerator, it is not unusual to have moisture on the bottom side of the cover.
  • S
    Sandra McdonaldSep 7, 2025
    Why are the drawers in my John Lewis JLAFFW2011 Refrigerator difficult to move?
    • J
      James BlackwellSep 7, 2025
      If your John Lewis Refrigerator's drawers are difficult to move, it could be because food is touching the shelf on top of the drawer, so try keeping less food in the drawer. Also, the track that the drawers slide on might be dirty, so clean the drawer, rollers, and track.
  • S
    Suzanne NguyenSep 4, 2025
    Why is my John Lewis Refrigerator temperature too warm, but the freezer is fine?
    • M
      Michelle CarterSep 4, 2025
      If your John Lewis Refrigerator temperature is too warm while the freezer temperature is satisfactory, the fridge control may be set too warm. Set the fridge control to a colder setting and allow 24 hours for the temperature to stabilize.

Summary

Introduction

Safety is Important

To ensure your safety and the safety of others, please read the Safety information before you operate this product.

In the Box

Lists the items you will find included with the fridge freezer.

Safety Information

Important Safety Instructions

Read carefully before use to prevent fire or shock hazard and ensure safe operation.

Warnings

General safety warnings including child safety, cord handling, and appliance usage.

Cautions

Specific cautions for domestic use, handling food, and cleaning the appliance.

Ecological Hints

Tips for saving water and energy and protecting the environment during use.

Environmental Information

Details on the appliance's environmental compliance and disposal advice.

Electrical Information

Mains Supply

Important safety warnings regarding earthing, voltage, and extension cables.

Parts Identification

Control Panel

Identifies and describes the symbols and buttons on the fridge freezer's control panel.

Operation

Temperature Control

Guides on setting and changing fridge and freezer temperatures.

Changing Temperature Display

Instructions on how to switch the temperature display between Fahrenheit and Celsius.

Setting Freezer Temperature

Steps to adjust the freezer's temperature and activate super freezing.

Setting Fridge Temperature

Steps to adjust the fridge's temperature and activate super cooling.

Using the Fridge

Fridge Storage Areas

Guide to using various fridge and freezer compartments for optimal food storage.

Food Storage Tips

Tips for washing, dividing, cooling, and arranging food for better preservation.

Automatic Ice Maker

Information on how the automatic ice maker works, including normal sounds and cleaning.

Water;Ice Dispenser Usage

Instructions on how to dispense water and ice using the control panel buttons.

Care, Cleaning and Servicing

Care and Cleaning

Instructions for cleaning the exterior, interior, and specific parts like the grill.

Ice Cubes Storage Case

Steps for removing, cleaning, and replacing the ice cube storage case.

Dispenser Water Shelf

Guide to removing and cleaning the dispenser water shelf and tray.

Fridge and Freezer Containers

Instructions for removing and replacing food containers within the fridge and freezer.

Freezer & Fridge Shelves

How to remove and replace shelves in the freezer and fridge compartments.

Vegetable Cases & Freezer Drawers

Instructions for removing and replacing vegetable cases and freezer drawers.

Door Compartment Rack

Guide on how to remove and replace the door compartment rack.

Servicing Recommendations

Emphasizes using only authorised service engineers and genuine spare parts.

Installation

Preparation for Installation

Key points to consider before unpacking and positioning the fridge freezer.

Removing the Freezer Door

Step-by-step instructions for safely removing the freezer door.

Removing the Fridge Door

Step-by-step instructions for safely removing the fridge door.

Replacing the Freezer Door

Detailed steps for reattaching the freezer door correctly.

Replacing the Fridge Door

Detailed steps for reattaching the fridge door correctly.

Fridge Freezer Levelling and Door Alignment

Ensuring the appliance is level for optimal performance and door appearance.

Levelling the Fridge Freezer

Instructions on how to adjust the appliance's feet to achieve a level state.

Adjust the Doors

Guidance on adjusting door heights to correct unevenness using hinge nuts.

Install the Door Handles

Instructions for fitting the fridge freezer door handles using an Allen key.

Installing the Water Filter

Steps for inserting and connecting the water filter to the water supply.

Installing the Water Line

Instructions for connecting the water pipe/tube to the fridge and water tap.

Connecting Power and Water System

Final steps for connecting the appliance to power and activating the water dispenser.

Disposal and Guarantee

Disposal

Information on how to dispose of the product responsibly as electronic waste.

Guarantee

Details of the three-year parts and labour guarantee and exclusions.

Troubleshooting

Compressor Not Running

Troubleshooting steps for when the compressor does not operate.

Excessive Appliance Operation

Diagnosing and resolving issues causing the fridge freezer to run too often or for too long.

Frequent Compressor Cycling

Addressing issues with the compressor frequently switching on and off.

Cold Temperature Issues

Solutions for when the freezer or fridge temperatures are too low.

Warm Temperature Issues

Solutions for when the fridge or freezer temperatures are too high.

Internal Moisture & Frost

Troubleshooting condensation and frost build-up inside the fridge.

External Moisture

Addressing moisture collection on the appliance exterior or between doors.

Automatic Ice Maker Problems

Resolving issues with ice production, quantity, separation, and quality.

Water Dispenser Issues

Troubleshooting the water dispenser not working or water taste/odour problems.

Fridge Odours

Tips for eliminating unpleasant odours within the fridge interior.

Door and Drawer Operation

Solutions for doors not closing properly or drawers being difficult to move.

Internal Light Failure

Diagnosing and fixing issues with internal fridge freezer lights not illuminating.

Repairs and Spare Parts

After Sales Service

Information on contacting warranty administrators for local service engineers.

Spare Parts

Advice on using only genuine spare parts for repairs and maintenance.

Specification

Product Specifications

Technical details including dimensions, weight, capacity, and energy rating.

John Lewis JLAFFW2011 Specifications

General IconGeneral
BrandJohn Lewis
ModelJLAFFW2011
CategoryRefrigerator
LanguageEnglish

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