unvented hot water cylinders
installation and maintenance instructions
Page 2 / 17
GUARANTEE
The stainless steel vessel carries a fully EXCLUSIONS – THE GUARANTEE DOES NOT COVER: transferable 10-year guarantee
against faulty materials or manufacture provided that:
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It has been correctly installed as per the Installation. Instructions and all the relevant standards, regulations and codes
of practice in force at the time.
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It has not been modified in any way, other than by JOULE
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It has not been misused, tampered with or subjected to neglect.
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The system is fed from the public mains water supply.
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It has only been used for the storage of potable water.
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It has not been subjected to frost damage.
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The unit has been serviced after one year.
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The Service Log Book has been filled in.
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The guarantee period starts from the date of purchase and no registration is required.
Please note that invoices for servicing may be requested to prove that the unit has been serviced annually
Joule fully endorse the Benchmark scheme and the code of practice can be obtained from www.centralheating.co.uk
The expansion vessel and cold water controls supplied with JOULE models carry a 2-year guarantee. All other components fitted
to/or supplied with the unit carry a 2-year guarantee.
EXCLUSIONS – THE GUARANTEE DOES NOT COVER:
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The effects of scale build up.
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Any labour charges associated with replacing the unit or its parts.
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Any consequential losses caused by the failure or malfunction of the unit.
GUIDANCE IN THE EVENT OF A PROBLEM
If you have a problem in the first year, contact the plumber who fitted the unit. Thereafter contact the plumber who carries out
the annual servicing for you. If your cylinder develops a leak we will supply you with a new one. We ask for a nominal upfront
payment to prevent fraud. We will require the original unit to be returned to us for inspection along with a copy of your Service
Log Book. If it is confirmed that it has failed within the terms of the guarantee your upfront payment will be refunded.
If a component part fails within the guarantee period, we will send you a new one without any upfront charge. Credit card
details may be taken to prevent fraud. We ask you to post the faulty part back to us within one month by recorded delivery.
If you do not return the part we will charge you for it and for the postage and packing. If your part fails after the guarantee
period, we will ask for upfront payment.
Date of installation: ……………………………………………………………..
Signature of installer:. …………………………………………………………
Date of service inspection after one year: ……………………………..
Signature of installer: …………………………………………………………...
USER INSTRUCTIONS
Your stainless system is automatic in normal use and requires only annual servicing. You should employ a competent installer to
perform the annual servicing. Normally this is timed to coincide with the annual boiler service.
IF WATER IS FLOWING FROM THE SAFETY VALVES THROUGH THE TUNDISH THIS INDICATES A FAULT CONDITION
AND ACTION IS NEEDED.
If this water is hot, turn the boiler and / or the immersion heater off. Do not turn off the water until the discharge runs cool. The
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