31 32
The receiver cup is not in place and
please check whether the magnet at the
bottom of the receiver cup is missing
Mixing cup heating timeout
Please remake, If the fault still occurs,
please contact customer service
The receiver cup is not in place
Warm tips: If the problems can't be solved, please do not dismantle machine by yourself.Please
contact customer service team. In addition, please strictly follow the recipe ingredients
ratio to operate, otherwise the operating interface will show E08 error. If the above
contents are inconsistent with the physical object due to the change of model or parts,
the latter shall prevail, without prior notice. Please understand.
Exception code Explanation Suggested countermeasures
Heating module failure
Leave it for 10 minutes and then power it
on again. If the fault still occurs, please
contact customer service
E10
Electric heating overload
Please take out some of the ingredients
and make it again, If the fault persists,
please contact customer service
E11
There is current in standby
state
Product failure, please contact customer
service
E12
E13
The water container is not
in place
Clean the water container and put it back
correctly
E24
Rotary valve rotation failure
Product failure, please contact customer
service
E25
Water tank emptying
Add water to the water tank above
the required water level
E28
Pump Abnormal
Product failure, please contact customer
service
E332E33
E23
After unplugging the power and letting it
stand for more than five minutes, turn it
on again and select the 'Speed' function
key and then press the 'Start/Cancel' key
to operate, so that the ingredients can be
discharged. After the 'Speed' function ends,
select the 'Clean' function for automatic
cleaning. After cleaning, please remake
according to the recipe. If there is still a
problem, please contact customer service
Error code
Error prompt: display error prompt and solution on the touch screen
Exception code Explanation Suggested countermeasures
Anti-overflow electrode has
food sticking
Clean the anti-overflow electrode
E00
Zero crossing signal loss
Product failure, Please contact customer
service
E01
The lid of the mixing cup is not
closed
Please tighten the lid of the mixing cup
E02
Motor overload protection
failure
Please take out some ingredients and
re-make
E09
Cup body temperature
sensor open circuit
Product failure, Please contact customer
service
E051
E05
Open circuit of heating plate
temperature sensor
E052
Cup body temperature
sensor short circuit
Product failure, Please contact customer
service
E061
E06
Short circuit of heating plate
temperature sensor
E062
Abnormal communication
between control board and
power board
Product failure, Please contact customer
service
E071
E07
Motor without current
E08
Abnormal communication on
the adapter board
E072
Abnormal communication
between control board and
adapter board
E073
Abnormal voltage signal
Home voltage is abnormal, please try
again later
E03/E04