Problem and alarm code Possible cause and solution
The appliance stops and
starts more times during op‐
eration.
• It is normal. It provides optimal cleaning results and ener‐
gy savings.
The programme lasts too
long.
• If the delay start option is set, cancel the delay setting or
wait for the end of the countdown.
• Activating options can increase the programme duration.
The remaining time in the
display increases and skips
nearly to the end of the pro‐
gramme duration.
• This is not a defect. The appliance is working correctly.
Small leak from the appli‐
ance door.
• The appliance is not levelled. Loosen or tighten the adjust‐
able feet (if applicable).
• The appliance door is not centred on the tub. Adjust the
rear foot (if applicable).
The appliance door is diffi‐
cult to close.
• The appliance is not levelled. Loosen or tighten the adjust‐
able feet (if applicable).
• Parts of the tableware are protruding from the baskets.
Rattling or knocking sounds
from the inside of the appli‐
ance.
• The tableware is not properly arranged in the baskets. Re‐
fer to basket loading leaflet.
• Make sure that the spray arms can rotate freely.
The appliance trips the cir‐
cuit-beaker.
• The amperage is insufficient to supply simultaneously all
the appliances in use. Check the socket amperage and
the capacity of the meter or turn off one of the appliances
in use.
• Internal electrical fault of the appliance. Contact an Au‐
thorised Service Centre.
Once you have checked the appliance,
deactivate and activate the appliance. If
the problem occurs again, contact an
Authorised Service Centre.
For alarm codes not described in the
table, contact an Authorised Service
Centre.
WARNING! We do not
recommend using the
appliance until the problem has
been completely fixed. Unplug
the appliance and do not plug it
in again until you are certain
that it operates correctly.
The product number code (PNC)
If you contact an Authorised Service
Centre, you need to provide the product
number code of your appliance.
The PNC can be found on the rating plate
on the appliance door. You can also check
the PNC on the control panel.
Before checking the PNC, make sure the
appliance is in the programme selection.
1. Press and hold simultaneously Glass
care and AUTO for about 3 seconds.
The display shows the PNC of your
appliance.
2. To exit the PNC presentation, press
and hold simultaneously Glass care
and AUTO for about 3 seconds.
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