What to do if Jusan Network Hardware doesn't detect when a caller hangs up?
If the Jusan Network Hardware doesn't detect when a caller hangs up, it might be because the unit isn’t detecting the BUSY tone. Try adjusting the BUSY tone parameters.
Why is music no longer heard when transferring a call on Jusan Network Hardware?
If you hear the call tone and then the extension directly, instead of music when transferring a call on your Jusan Network Hardware, the system might be identifying supervision tones as voice. To resolve this, correct the call supervision and/or busy tones, such as the Minimum Audio Level.
What to do if messages are left but Jusan Network Hardware system doesn’t notify?
If messages are being left on your Jusan Network Hardware system but you aren't receiving notifications, it's likely that there is no defined notification for the mailbox. You should modify the notification parameter for this mailbox.
Why can't I hear voice messages on my Jusan Network Hardware?
If the Jusan Network Hardware system works and messages can be left, but you can't hear them, it's possible the message was never properly recorded. Check the Minimum Audio Level setting, which defines the voice/tone acceptance threshold.
What to do if Jusan Network Hardware doesn't pick up?
If the Jusan Network Hardware doesn't pick up, it might be due to the ports not being started up. Start up the ports to resolve this issue.
How to fix Jusan Network Hardware not picking up?
If your Jusan Network Hardware isn't picking up, the system may not be identifying the ring. Check the Ring tone and repetition parameters.
Why does Jusan Network Hardware make a beep when loading a new mode?
If your Jusan Network Hardware makes a beep instead of producing a message when loading a new mode, the unit likely can't find the programmed playback message. Ensure the message is recorded in the correct language.
What to do if Jusan Network Hardware ports don’t start up?
If the ports on your Jusan Network Hardware don’t start up, it could be because the modes, weekly schedule, or public holidays are not loaded. Load them using the tools available for such an operation.
What to do if Jusan Network Hardware doesn’t transfer and DTMF tones are heard?
If the Jusan Network Hardware doesn’t transfer and DTMF tones are heard when trying to transfer, it may be that retention isn’t working correctly. Check the Flash value; it's likely less than necessary.
What to do if Jusan Network Hardware doesn’t transfer and hangs up?
If the Jusan Network Hardware doesn’t transfer and hangs up when trying to transfer, it may be that retention isn’t working correctly. Check the Flash value; it's normally higher than necessary.
Illustrates the physical connections and ports of the Fonomail ProAttendant unit.
Provides instructions on how to power on and initiate the vocal server for the first time.
Guides through the installation process of the VoiceMail setup program on a PC.
Outlines the initial steps to configure the Voice Mail system using the wizard.
Covers creating, modifying, and deleting mailboxes within the Voice Mail system.
Details the process of creating new mailboxes, including bulk creation.
Describes how to set up individual mailbox parameters via PC, Web, or telephone.
Details the basic mailbox settings like User Name, Maximum Messages, and Password.
Explains advanced mailbox settings like Do Not Disturb, Announcement Mailbox, and Call Diversion.
Configures message notification options (Extension, Email, Remote, SMS) and schedules.
Details the configuration of parameters for detecting incoming ring signals.
Defines dialing sequences for call transfer, recovery, and message notification.
Covers system parameters like Extension Digits, Notification Interval, and Message Duration.
Configures parameters like DTMF Notification Port, message removal, and default language.
Details the system setup process, focusing on IP and E-mail parameters.
Outlines the creation of menus for automatic attendant based on Day, Night, and Break modes.
Provides a guide to identify and resolve common problems with the system.
General| Brand | Jusan |
|---|---|
| Model | Fonomail ProAttendant |
| Category | Network Hardware |
| Language | English |
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