20
Maintenance
Ensure the unit is fully unplugged from the mains socket before cleaning.
• To clean the units, wipe the case with a slightly moist, lint-free cloth.
• Do not use any cleaning uids containing alcohol, ammonia or abrasives.
• Do not spray aerosol at or near the unit.
Hints and Tips
If a problem does occur, it may often be due to something very minor. The following table
contains various tips. If you require additional assistance
• For UK, please call our UK Call Centre on 0344 561 1234.
• For Ireland, please call our Ireland Call Center on 1 890 818 575.
Problem Solution
No power. • Ensure the mains plug is connected.
• Make sure that you select the On mode.
The remote control does
not function.
• Use the remote control near the unit.
• Point the remote control at the remote sensor on the unit.
• Replace the battery in the remote control with a new one.
• Remove any obstacles between the remote control and
the unit.
Loud hum or noise is
heard.
• The plugs and sockets are dirty. Wipe them with a cloth
slightly moistened with alcohol.
No sound from
the soundbar and
subwoofer.
Please try either one of the solutions below:
• Make sure that the unit is not muted. Press or VOL +/–
button to resume normal listening.
• Press on the unit or on the remote control to switch the
soundbar to standby mode. Then press the button again to
switch the soundbar on.
• Unplug both the soundbar and the subwoofer from
the mains socket, then plug them again. Switch on the
soundbar.
• Ensure the audio setting of the input source (e.g. TV, game
console, DVD player, etc.) is set to PMC mode while using
digital (e.g. OPTICAL, COAXIAL) connection.
• The subwoofer is out of range, please move the subwoofer
closer to the soundbar. Make sure the subwoofer is within
5 m of the soundbar (the closer the better).
• The soundbar may have lost connection with the
subwoofer. Re-pair the units by following the steps on
the section “Pairing the Wireless Subwoofer with the
Soundbar”.
• The unit may not be able to decode all digital audio
formats from the input source. In this case, the unit will
mute. This is NOT a defect.