Maintenance
50
Factory Warranty Service
If you need repair or service, please follow this procedure:
1. Telephone or e-mail the Kangaroo factory. See page 6 of this manual for contact information.
2. If Technical Service instructs you to return your X-Series, or any part of it, pack in the original carton or a
sturdy substitute container. Enclose a note with your name, address, daytime phone number or e-mail, and
description of the problem you discussed with Technical Service.
Any parts and services provided under warranty do not extend the original warranty. Any out-of-warranty service,
including parts and labor, is warranted for 60 days. If the service is not under warranty, please specify whether you
would like Kangaroo to invoice you or charge to your credit card, including all numbers and the expiration date
of your card.
ARS Service
When shipping your X-Series to the factory for repairs, save money by requesting Authorization Return
Service (ARS). ARS provides for the easy shipment of UPS-compatible packages. Pre-printed UPS return
labels are available from Kangaroo at a reasonable price. ARS labels can be mailed or sent via e-mail.
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