Damage During Shipping
What to do if a Kangaroo product
or part is damaged during shipping
Please call or e-mail Kangaroo (see Contact Information on page 6) with your invoice number and customer number.
Specify which product or part is damaged. Do not return the damaged products or parts back to Kangaroo; we will
contact the shipping carrier to le a claim. Kangaroo will send replacements. The shipping carrier is responsible for
picking up the damaged merchandise, if they choose to, and sending the item back to Kangaroo.
Do not dispose / destroy any carton or packing material in which merchandise was shipped. The carrier may
contact you for an inspection visit or send a pickup for the merchandise.
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