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Kelvinator KSE362HPCA - User Manual

Kelvinator KSE362HPCA
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Heat Pump Hot Water System
User Manual

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Questions and Answers

  • H
    heatherliuAug 15, 2025
    What to do if my Kelvinator Heat Pump is running but the water is cold?
    • C
      Cynthia MartinAug 15, 2025
      If your Kelvinator Heat Pump hasn’t been on for long, allow 4-6 hours for the temperature inside the tank to reach its set-point. If the heat pump is working correctly, the output connection should be warm, indicating it's pumping warm water into the tank. Also, if the heat pump is installed on off peak, check with your power provider that you are on extended off peak or off peak 2 tariff.
  • C
    Colleen BellAug 18, 2025
    What to do if my Kelvinator Heat Pump is not running?
    • J
      John SanchezAug 18, 2025
      The temperature inside the tank could be above the set point, causing the unit to shut down. When the temperature drops below the set point, the unit will start automatically and begin heating the water again. Also, under colder conditions, the heat pump may shut down to enter defrost mode. If the heat pump is wired to an off-peak tariff, it will only run when this supply is available. Finally, the heat pump requires 3 minutes of uninterrupted power supply to operate as part of its protection.
  • J
    Jonathan RodriguezAug 21, 2025
    What to do if my Kelvinator Heat Pump has power but isn't running and the water is cold?
    • J
      Julia SheaAug 21, 2025
      The Kelvinator Heat Pump may have shut down due to a fault. Turn the power off to the heat pump for a few seconds, then power it back on. This may reset the heat pump from a protection mode, potentially caused by a power surge. If this occurs again, it may indicate a fault condition, and you should call a service technician.
  • J
    Jordan EverettAug 25, 2025
    What to do if water is discharging from the pressure relief valve on my Kelvinator Heat Pump storage tank?
    • S
      Steven PerezAug 26, 2025
      A small amount of water may discharge regularly from the relief valve to compensate for water expansion upon heating. However, if a large volume of water is being discharged with steam, turn off power to the heat pump and call a service technician. If there is a small but continuous leak, operate the lever on the relief valve a couple of times to see if the leak stops; if the leak continues, call a service technician.
  • J
    jacqueline51Aug 28, 2025
    What to do if there is low water pressure from my Kelvinator Heat Pump hot taps?
    • N
      Nicholas HarperAug 28, 2025
      Check that all isolation valves in the water system are fully opened, including the isolation valve at the mains water meter and the inlet to the hot water system. Also, ensure that all filters in the hot water system are clean and free from blockages, including any filters on individual taps or fixtures and the tempering valve.
  • K
    Kelly GonzalezAug 31, 2025
    How to troubleshoot a cold water tank with a non-running Kelvinator Heat Pump?
    • A
      Alan Hall MDAug 31, 2025
      Check that power is available at the switchboard supplying the heat pump and that its circuit breaker is on or that the fuse is in. If there is an isolator switch for the heat pump installed, check that this is not switched off. If the circuit breaker is tripped or the fuse is blown, call a service technician.
  • A
    Alan JonesSep 3, 2025
    What to do if the boost element in my Kelvinator Heat Pump storage tank is not operating?
    • C
      Crystal AndersonSep 4, 2025
      Power must be available to the heat pump for it to change to electric heating manual mode. Check that the circuit breaker is switched on.
  • R
    Robin WalkerSep 7, 2025
    Why is there a small amount of water leaking from underneath my Kelvinator Heat Pump?
    • M
      morganjasminSep 7, 2025
      Water may collect in the bottom tray of the heat pump due to rain or condensation as part of the normal operation. There is a drain hole on the bottom tray that allows water to run out, and a drainage pipe may be connected to this hole. If an excessive amount of water is coming from this hole/drainage pipe or anywhere else on the heat pump, please call a service technician.
  • K
    Kristen WrightSep 12, 2025
    What to do if the fan is not running on my Kelvinator Heat Pump?
    • M
      Miranda BassSep 12, 2025
      If the fan stops indefinitely while the rest of the heat pump is operating, please call a service technician.

Overview

The Kelvinator Heat Pump Hot Water System is an efficient and cost-effective solution for domestic hot water needs, designed to provide a continuous supply of hot water for various household applications. This system operates by utilizing heat pump technology, similar to a refrigeration-style air conditioner, to extract heat energy from the surrounding air and transfer it into water stored in a dedicated hot water storage tank. This method of heating is highly efficient as it primarily moves and concentrates existing heat rather than generating it, leading to significant energy savings compared to conventional electric hot water services.

The system comprises two main components: a heat pump unit and a hot water storage tank. The heat pump is the primary heating device, responsible for the energy transfer process. The hot water storage tank, available in capacities of 270, 340, or 425 litres, is designed to store and maintain the hot water supply throughout the day. It features an enamel-coated steel preservation tank, thick thermal insulation, an outer metal casing, and a sacrificial anode to protect against corrosion. An electric element, controlled by a thermostat, is also integrated into the tank as an auxiliary heating device.

The Kelvinator Heat Pump Hot Water System offers two primary operating modes: automatic mode and electric heating manual mode. The automatic mode is the default setting, where the heat pump autonomously starts and stops based on the water temperature inside the storage tank. It activates when the water temperature drops below a preset restart temperature and deactivates once the desired temperature setpoint is reached. This ensures a consistent supply of hot water while optimizing energy consumption.

The electric heating manual mode, activated by pressing the auxiliary heating boost button located on the side of the heat pump, allows for rapid heating of the water. In this mode, the heat pump operation is temporarily suspended, and the electric heating element within the storage tank takes over to quickly raise the water temperature to the thermostat's factory preset of 60°C. This mode is particularly useful for quickly boosting water temperature or as a backup in case the heat pump requires servicing. The electric heating manual mode operates for up to a one-day period, after which the system automatically reverts to its normal automatic mode, even if the boost button remains depressed. This design ensures that users are always aware of the system's operational status and any potential issues requiring attention, preventing unexpected increases in electricity bills.

The system is designed for connection to either a continuous tariff or an extended off-peak tariff (off-peak 2), which typically provides power for approximately 18 hours per day. It is crucial to note that this heat pump is not suitable for connection to standard night rate off-peak tariff (off-peak 1), which offers only about 8 hours of power per day. Connecting to an unsuitable tariff may compromise the automatic sanitization function, potentially failing to comply with Australian Standard AS 3498 for legionella control and could void the warranty. Users are advised to confirm or change their electricity supply to an extended off-peak tariff if necessary.

Water temperature regulation is a critical aspect of the system's operation. The heat pump is designed to achieve maximum efficiency and reduce greenhouse gas emissions by maintaining water temperatures between 47°C and 60°C. However, the system delivers water in excess of 50°C, which can cause severe burns or scalding. To ensure safety, especially for personal hygiene outlets, a tempering valve (supplied) must be fitted to limit the hot water temperature delivered to these outlets to a maximum of 50°C, in compliance with AS/NZS 3500. Children should not be left unsupervised near hot water outlets.

The system also incorporates a periodic sanitization function to prevent legionella bacteria growth. This function automatically heats the water to 60°C once a week. If the heat pump is installed on an extended off-peak tariff, this function will operate during the available power supply hours.

Maintenance of the Kelvinator Heat Pump Hot Water System is essential for maximizing its lifespan and ensuring efficient operation. Regular inspection of the air inlet and outlet of the heat pump is recommended to ensure free airflow and remove any foreign objects or blockages. Over time, sediment can accumulate within the system, particularly in areas with poor water quality. To address this, it is recommended to flush the system every 5 years, or more frequently in poor water quality areas.

The flushing procedure involves several steps:

  1. Power Disconnection: Turn off the power to the hot water system at the switchboard by locating and turning off the circuit breaker.
  2. Water Cooling: Turn on the nearest hot water tap and allow the water to run until it reaches a safe temperature for draining, as the water inside the tank can be very hot.
  3. Drainage Assessment: Identify a suitable outdoor drain to direct the water, ensuring it will not cause property damage or create unsafe conditions.
  4. Mains Water Shut-off: Turn off the mains water supply to the hot water system using the isolation valve on the inlet piping.
  5. Pressure Release: Lift the lever on the pressure and temperature relief valve (TPR valve) to release pressure inside the tank. Exercise caution to prevent the lever from snapping back and damaging the valve seat. Water will discharge from the relief valve drainage pipe.
  6. Pressure Reduction Confirmation: Once water stops discharging from the relief valve drainage pipe, it indicates that the tank pressure has equalized with atmospheric pressure. Deactivate the relief valve lever, returning it to its normal position.
  7. Tank Draining: Disconnect the tank inlet and position a drainage solution as needed. Activate the relief valve lever again to allow air into the tank, facilitating water drainage. Continuously monitor the process and the drainage location.
  8. System Flushing: After the tank is fully drained, flush the system by inserting a garden hose into the inlet and draining several times to remove all sediment.
  9. Relief Valve Deactivation: Deactivate the relief valve, returning it to its normal position.
  10. Piping Reconnection and Refill: Reconnect the inlet piping to the storage tank and turn on the isolation valve to allow mains water to refill the tank.
  11. Air Expulsion: Turn on the nearest hot water tap to expel air from the system. Close the tap once water flows freely for a period.

After flushing, air needs to be bled from the heat pump water lines to ensure the circulating pump operates effectively. This involves twisting the knob on the small drain valve on the circulating water outlet connection anti-clockwise until water flows freely for 10 seconds or more, then twisting it clockwise to stop draining. All filters, including tempering valve filters and those on individual fixtures, should be cleaned as they may become blocked by debris during the flushing process. All isolation valves designed to be open during normal operation must be fully open, and the tank must be full of hot water before restoring power.

The TPR valve easing gear must be operated gently at least once every 6 months to ensure it is not continually leaking or blocked. Continuous leakage when the heat pump is not operating may indicate a problem and requires inspection by an authorized person. Failure to operate the relief valve easing gear regularly can lead to the storage tank failing or, in extreme cases, exploding.

Anode replacement is another critical maintenance task. The sacrificial anode inside the storage tank protects the vitreous enamel-coated steel tank from corrosion. It slowly oxidizes over time, reducing its effectiveness. Therefore, the anode must be inspected and replaced every 2 to 5 years, depending on the supply water quality, to maintain the storage tank warranty. This procedure must be performed by an authorized service person or plumber using a manufacturer-authorized spare part.

If the hot water system is not used for two weeks or more, highly flammable hydrogen gas may accumulate in the water heater. To safely dissipate this gas, it is recommended to turn on a hot tap (sink, basin, or bath outlet, not a dishwasher or clothes washer) for several minutes until gas discharge ceases. During this procedure, smoking, open flames, or electrical appliances operating nearby must be avoided.

The system also includes various safety features and warnings. Users are advised not to operate or stop the system by switching power on or off, use damaged power supply cables, or allow water to run into electrical parts. Opening any part of the system during operation or disassembling/modifying it can cause electric shock or failure. Flammable gases or combustibles should not be stored near the hot water system to prevent corrosion or explosions. If any abnormality, such as the smell of smoke, is detected, power should be isolated at the main switchboard, and the local Electrolux Customer Care Centre should be contacted. Children should be supervised to prevent them from playing with the appliance. Water may drip from the heat pump's condensation discharge pipe during heating, which should be drained to a suitable location away from building footings. The pressure relief valve's discharge pipe must remain open to the atmosphere and be installed in a continuously downward direction in a frost-free environment. If the heat pump is installed in a location prone to freezing, it must be on a continuous power supply at all times, as the freeze protection system only works when powered, and damage due to freezing without power may void the warranty.

Overall, the Kelvinator Heat Pump Hot Water System is designed for reliable, efficient, and safe operation, providing a sustainable solution for domestic hot water needs with appropriate installation, usage, and maintenance.

Kelvinator KSE362HPCA Specifications

General IconGeneral
Power2000 watts
Voltage230 volts
Frequency50 Hz
ThermostatAdjustable
MaterialStainless Steel
Capacity36L
Warranty2 years