Kenmore 970.18002 - Page 18

18
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
Longer sound levels when
compressor comes on.
• Freezer operates at higher
pressures during the start
of the ON cycle.
• This is normal. Sound will level o or
disappear as freezer continues to run.
Popping or cracking
sound when compressor
comes on.
• Metal parts undergo
expansion and contraction,
as in hot water pipes.
• This is normal. Sound will level o or
disappear as freezer continues to run.
Bubbling or gurgling
sound, like water boiling.
• Refrigerant (used to cool
freezer) is circulating
throughout the system.
• This is normal.
Vibrating or rattling noise. • Freezer is not level. It
rocks on the oor when it
is moved slightly.
• Floor is uneven or weak.
Freezer rocks on oor
when it is moved slightly.
• Freezer is touching the wall.
• Level the unit. Refer to “Leveling” in the First
Steps Section.
• Ensure oor can adequately support freezer.
Level the freezer by putting wood or metal
shims under part of the freezer.
• Re-level the freezer or move freezer slightly.
Refer to “Leveling” in the First Steps Section.
WATER/MOISTURE/FROST INSIDE FREEZER
Moisture forms on inside
freezer walls.
• Weather is hot and
humid, which increases
internal rate of frost
build-up.
• Door may not be
seating properly.
• Door is kept open too
long, or is opened
too frequently.
• This is normal.
• See “DOOR PROBLEMS” Section.
• Open the door less often.
WATER/MOISTURE/FROST OUTSIDE FREEZER
Moisture forms on out-
side of freezer.
• Door may not be seating
properly, causing the cold air
from inside the freezer to meet
warm moist air from outside.
• See “DOOR PROBLEMS” Section.
ODOR IN FREEZER
Odors in freezer • Interior needs to be cleaned.
• Foods with strong odors
are in the freezer.
• Clean interior with sponge, warm water, and
baking soda.
• Cover the food tightly.
DOOR PROBLEMS
Door will not close. • Freezer is not level. It
rocks on the oor when it
is moved slightly.
• Floor is uneven or weak.
Freezer rocks on oor
when it is moved slightly.
• This condition can force the cabinet out
of square and misalign the door. Refer to
“Leveling” in the First Steps Section.
• Level the oor by using wood or metal shims
under the freezer or brace oor supporting
the freezer.
LIGHT BULB IS NOT ON
Light bulb is not on. • Light bulb is burned out.
• No electric current is
reaching the freezer.
• Follow directions under “Interior Light” in the
Freezer Features Section.
• See “FREEZER DOES NOT RUN” Section.